(USA) Food & Consumables Coach

Position Summary

TourToTeach communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Leads and develops teams effectively by teaching training and actively listening to associates, providing feedback, and introducing and leading company change efforts.

What you'll do...

• Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model.
• Manages and supports customer service initiatives such as Store of the Community and community outreach programs.
• Ensures customer needs, complaints, and issues are successfully resolved by developing and implementing action plans to correct deficiencies.
• Provides process improvement leadership to ensure a high quality customer experience.
• Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit & Loss (PL) statements, managing and assisting in budgeting, forecasting, and controlling expenses.
• Maintains and promotes the highest standards of integrity, ethics, and compliance by acting with integrity, being selfless, and encouraging learning from mistakes.
• Strives for excellence by displaying curiosity, taking calculated risks, and driving continuous improvements.
• Respects the individual by building high-performing teams, embracing differences, creating a workplace where associates feel seen, supported, and connected, and attracting and retaining the best talent.
• Serves our customers and members by delivering results while putting the customer first, balancing short and long-term priorities, and considering various stakeholders.
• Works collaboratively, communicates with impact, energy, and positivity, and motivates and influences others.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) and Complex Structure differentials.

Benefits

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.

Qualifications

• Minimum Qualifications: 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.
• Preferred Qualifications: Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.