(USA) Coach/Ops Mgr Trainee

Walmart · Show Low, AZ · 2 mo ago

On-siteManagement$31.25–$38.46/hrFull-time

About the role

Leads and develops teams effectively by teaching, training, and actively listening to associates. Conducts store tours to provide feedback (Tour-to-Teach), communicates and collaborates with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, provides clear expectations, and guides teams to implement business solutions while communicating business objectives effectively.

Responsibilities

Models and demonstrates exceptional customer service standards by following and teaching the One Best Way (OBW) service model.
Manages and supports customer service initiatives, such as Store of the Community and community outreach programs.
Ensures customer needs, complaints, and issues are successfully resolved; develops and implements action plans to correct deficiencies.
Provides process improvement leadership to ensure a high-quality customer experience.
Drives financial performance and sales by reviewing and evaluating Profit & Loss (P&L) statements.
Manages and assists in budgeting, forecasting, and controlling expenses to ensure they align with sales.
Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develops and implements action plans to mitigate shrink and achieve sales and profit goals.
Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, assigning duties, setting clear expectations, and providing recognition.
Promotes a belonging mindset in the workplace and recruits qualified associates to meet staffing needs and achieve company growth.
Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting business initiatives, and measuring progress toward goals.
Identifies and addresses improvement opportunities while demonstrating adaptability and promoting continuous learning.
Ensures compliance with company policies, procedures, mission, values, and standards of ethics and integrity.
Implements action plans and supports the Open Door Policy to guide business processes and practices.
Builds high-performing teams by embracing differences in people, cultures, ideas, and experiences to create an inclusive workplace.
Works collaboratively, builds strong relationships, and communicates with impact to motivate and influence others.
Attracts and retains talent, empowers and develops associates, and recognizes contributions and accomplishments.
Maintains high standards of integrity, ethics, and compliance; models Walmart values to support company culture.
Supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and communities.
Delivers results while prioritizing the customer, adapting to shopping behaviors, and applying EDLP (Every Day Low Price) and EDLC (Every Day Low Cost) business models.
Makes data-driven decisions, balances short- and long-term priorities, and considers stakeholders in planning.
Displays curiosity, takes calculated risks, encourages learning from mistakes, and drives continuous improvement.
Adopts and encourages the use of new technologies and skills while supporting others through change.

Requirements

2 years of college; OR
1 year of retail experience and 1 year of supervisory experience; OR
2 years of general work experience and 1 year of supervisory experience.

For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities that sell only ammunition with state-specific requirements, a current state-issued Certificate of Eligibility may be required. Associates must attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Benefits

Health benefits: Medical, vision, and dental coverage.
Financial benefits: 401(k), stock purchase, and company-paid life insurance.
Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting leave.
Other benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
Education benefits: Live Better U, a Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates. Eligibility requirements apply.

PTO and/or PPTO (Protected Paid Time Off) is provided based on job classification and length of employment, meeting or exceeding paid sick leave laws where applicable.

Pay

The hourly wage range for this position is $31.25 - $38.46. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance bonuses. Additional differentials may apply, such as:

Regional Pay Zone (RPZ) based on location.
State Pay Differential to meet legislative requirements, where applicable.

Location

5401 S White Mountain Rd, Show Low, AZ 85901-7849, United States of America.