(USA) Coach/Ops Mgr Trainee

About the role

Leads and develops teams effectively by teaching, training, and actively listening to associates while touring stores and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, provides clear expectations, and guides teams to implement business solutions while communicating business objectives effectively.

Responsibilities

• Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model.
• Manages and supports customer service initiatives, such as store of the community and community outreach programs.
• Ensures customer needs, complaints, and issues are successfully resolved, develops and implements action plans to correct deficiencies, and provides process improvement leadership for a high-quality customer experience.
• Drives financial performance and sales by reviewing and evaluating Profit & Loss (P&L) statements, managing and assisting in budgeting, forecasting, and controlling expenses.
• Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develops and implements action plans to mitigate shrink and achieve sales and profit goals.
• Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, and providing recognition.
• Promotes a belonging mindset in the workplace and recruits and develops qualified associates to meet staffing needs and achieve company growth potential.
• Coordinates, completes, and oversees job-related activities by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, and identifying and communicating goals and objectives.
• Builds accountability for and measures progress in achieving results, identifies and addresses improvement opportunities, and demonstrates adaptability while promoting continuous learning.
• Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans and utilizing the Open Door Policy.
• Fosters a culture of respect by building high-performing teams, embracing differences in people, cultures, ideas, and experiences, and creating a workplace where associates feel seen, supported, and connected.
• Works collaboratively, builds strong and trusting relationships, and communicates with impact, energy, and positivity to motivate and influence.
• Attracts and retains talent, empowers and develops associates, and recognizes contributions and accomplishments.
• Maintains and promotes the highest standards of integrity, ethics, and compliance, models Walmart values, and holds oneself and others accountable.
• Supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world through sustainability efforts, creating a sense of belonging, eliminating waste, and participating in local giving.
• Acts in a selfless manner, demonstrating humility, self-awareness, honesty, fairness, and transparency.
• Delivers results while putting the customer first, adapts to how, where, and when customers shop, and applies the EDLP (Every Day Low Price) and EDLC (Every Day Low Cost) business models to all plans.
• Makes decisions based on data, insights, and analysis, balances short- and long-term priorities, and considers the impact on customers, associates, shareholders, suppliers, business partners, and communities.
• Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
• Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Requirements

• 2 years of college; OR
• 1 year of retail experience and 1 year of supervisory experience; OR
• 2 years of general work experience and 1 year of supervisory experience.
• For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required.
• For facilities that sell only ammunition with state-specific requirements, a current state-issued Certificate of Eligibility may be required.
• Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Primary location: 3360 FRONT ST, WINNSBORO, LA 71295-6487, United States of America.

Pay

The hourly wage range for this position is $31.25 - $38.46. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) adjustments (based on location) and state pay differentials to meet legislative requirements, where applicable.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off (PTO) including sick leave, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates. Eligibility requirements apply.