(USA) Coach/Ops Mgr Trainee

About the role

Leads and develops teams effectively by teaching, training, and actively listening to associates. Conducts store tours to provide feedback (Tour-to-Teach), communicates and collaborates with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, provides clear expectations, and guides teams to implement business solutions while communicating business objectives effectively.

Responsibilities

• Models and demonstrates exceptional customer service standards by following the One Best Way (OBW) service model, managing and supporting customer service initiatives (e.g., Store of the Community, community outreach programs).
• Ensures customer needs, complaints, and issues are successfully resolved; develops and implements action plans to correct deficiencies and provides process improvement leadership for a high-quality customer experience.
• Drives financial performance and sales by reviewing and evaluating Profit & Loss (P&L) statements, managing and assisting in budgeting, forecasting, and controlling expenses to align with sales.
• Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; develops and implements action plans to mitigate shrink and achieve sales and profit goals.
• Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, and promoting a belonging mindset in the workplace.
• Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans to meet customer and business needs, and measuring progress toward goals.
• Ensures compliance with company policies, procedures, mission, values, and standards of ethics and integrity by implementing related action plans and utilizing the Open Door Policy.
• Fosters a culture of respect by building high-performing teams, embracing diversity in people and ideas, and creating opportunities for associates to thrive.
• Works collaboratively, builds trusting relationships, and communicates with impact to motivate and influence others.
• Attracts and retains talent, empowers and develops associates, and recognizes contributions and accomplishments.
• Acts with integrity by maintaining high ethical standards, modeling Walmart values, and supporting regenerative company goals through sustainability and community impact.
• Serves customers and members by delivering results, adapting to shopping behaviors, and applying Everyday Low Price (EDLP) and Everyday Low Cost (EDLC) business models.
• Strives for excellence by displaying curiosity, taking calculated risks, encouraging learning from mistakes, and driving continuous improvement through new technologies and skills.

Requirements

• 2 years of college; OR
• 1 year of retail experience and 1 year of supervisory experience; OR
• 2 years of general work experience and 1 year of supervisory experience.
• For facilities that sell firearms: Successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
• For facilities that sell only ammunition: May require a current state-issued Certificate of Eligibility.
• Must attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase plan, and company-paid life insurance.
• Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates. Eligibility requirements apply.

Pay

The hourly wage range for this position is $31.25 - $38.46. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance bonuses. Regional Pay Zone (RPZ) and state pay differentials may apply where legislatively required.

Primary location: 2701 W Burlington Ave, Fairfield, IA 52556-2633, United States of America.