(USA) Coach/Ops Mgr Trainee

Position Summary

TourToTeach, managing and supporting customer service initiatives, ensuring customer needs are met, resolving customer complaints, and developing action plans to improve customer experience.

What you'll do...

• Teaches and develops teams by providing training and active listening to associates.
• Collaborates with all levels of associates regarding store operations, merchandising, and company direction.
• Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions.
• Communicates business objectives to teams effectively, modeling and demonstrating the One Best Way (OBW) service model.
• Manages and supports customer service initiatives such as Store of the Community and community outreach programs.
• Ensures customer needs, complaints, and issues are successfully resolved, developing and implementing action plans to correct deficiencies.
• Provides process improvement leadership to ensure a high quality customer experience.
• Drives the financial performance and sales of the designated store area by reviewing and evaluating PL Profit Loss statements, managing and assisting in budgeting, forecasting, and controlling expenses.
• Maintains effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved.
• Supervises and develops opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing associate recognition, and promoting a belonging mindset in the workplace.
• Recruits and develops qualified associates to meet staffing needs and achieve company growth potential.
• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, and identifying and addressing improvement opportunities.
• Ensures compliance with company policies and procedures by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
• Respects individuals by building high-performing teams, embracing differences, creating a workplace where associates feel seen, supported, and connected through a culture of belonging, and recruiting and developing qualified associates.
• Acts with integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance, holding oneself and others accountable, and supporting Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around.
• Serves customers and members by delivering results while putting the customer first, considering and adapting to how, where, and when customers shop, and applying the EDLP and EDLC business models to all plans.
• Strives for excellence by displaying curiosity and a desire to learn, taking calculated risks, demonstrating courage and resilience, encouraging learning from mistakes, driving continuous improvements, adopting and encouraging the use of new technologies and skills, and supporting others through change.

Pay

The hourly wage range for this position is $31.25 - $38.46*

*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional Compensation

• Annual or quarterly performance bonuses.
• Regional Pay Zone (RPZ) (based on location).
• State Pay Differential.

Minimum Qualifications

• 2 years’ of college;
• OR 1 year’s retail experience and 1 year’s supervisory experience;
• OR 2 years’ general work experience and 1 year’s supervisory experience.

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Primary Location

1610 N RIVERSIDE DR, ESPANOLA, NM 87532-8063, United States of America