(USA) Coach/Ops Mgr Trainee

Position Summary

TourToTeach, driving financial performance, ensuring customer satisfaction, and supervising associates.

What you'll do...

• Teaches and develops teams by providing training and feedback.
• Collaborates with all levels of associates on store operations.
• Introduces and leads company change efforts.
• Provides clear expectations and guidance for business solutions.
• Communicates business objectives to teams effectively.
• Models and demonstrates exceptional customer service standards.
• Manages and supports customer service initiatives.
• Resolves customer needs, complaints, and issues.
• Develops and implements action plans to improve customer experience.
• Supervises and develops hourly associates.
• Hires, trains, mentors, assigns duties, provides recognition, and promotes a belonging mindset.
• Coordinates and oversees job-related activities and assignments.
• Ensures compliance with company policies and procedures.
• Supports company mission values and standards of ethics and integrity.
• Works collaboratively, builds strong relationships, and motivates associates.
• Attracts and retains talent, empowers, develops, and recognizes others.
• Act with integrity, displays curiosity, takes calculated risks, and encourages learning from mistakes.
• Strives for excellence, drives continuous improvements, and supports others through change.
• Offers competitive pay, performance-based bonuses, and various benefits.

Minimum Qualifications

• 2 years’ of college;
• OR 1 year’s retail experience and 1 year’s supervisory experience;
• OR 2 years’ general work experience and 1 year’s supervisory experience.

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University;
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.