(USA) Coach/Ops Mgr Trainee

Position Summary

TourToTeach, driving financial performance, ensuring customer satisfaction, and supervising and developing associates.

What you'll do...

• Tour stores and provide feedback to associates.
• Communicate and collaborate with all levels of associates regarding store operations.
• Utilize technology, business initiatives, merchandising, and company direction to introduce and lead company change efforts.
• Provide clear expectations and guidance to implement business solutions and communicate business objectives to teams.
• Model and demonstrate exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model.
• Manage and support customer service initiatives such as Store of the Community and community outreach programs.
• Ensure customer needs, complaints, and issues are successfully resolved by developing and implementing action plans to correct deficiencies.
• Lead and develop associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing associate recognition, and promoting a belonging mindset.
• Supervise and manage job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives, and ensuring compliance with company policies and procedures.
• Drive financial performance and sales by reviewing and evaluating Profit & Loss (PL) statements, managing budgets, forecasting, and controlling expenses.
• Coordinate and oversee job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives, and ensuring compliance with company policies and procedures.
• Ensure compliance with company policies and procedures by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
• Act with integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance, modeling Walmart values, and encouraging learning from mistakes.
• Strive for excellence by displaying curiosity and a desire to learn, taking calculated risks, demonstrating courage and resilience, and encouraging learning from mistakes.
• Live better by offering competitive pay, performance-based bonuses, and various benefits including health, financial, and paid time off.

Minimum Qualifications

• 2 years’ of college;
• 1 year’s retail experience and 1 year’s supervisory experience;
• 2 years’ general work experience and 1 year’s supervisory experience.

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University;
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Additional Information

• Additional compensation includes annual or quarterly performance bonuses.
• Additional compensation for certain positions may also include: Regional Pay Zone (RPZ) (based on location), State Pay Differential, and other benefits.
• The hourly wage range for this position is $31.25 - $38.46.
• This job has an additional differential to meet legislative requirements, where applicable.
• Associates will be required to attend and successfully complete all job-required trainings and assessments.
• For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required.
• For facilities that sell only ammunition and have state specific requirements, a current state issued Certificate of Eligibility may be required.