(USA) Asset Protection Operations Coach

Position Summary

Drives sales by ensuring effective merchandise presentation, leading and developing teams, controlling unexplained loss of merchandise, and improving profitability.

What you'll do...

• Ensures accurate and competitive pricing, proper inventory levels, cleanliness, and assessment of economic trends and community needs.
• Oversees the stocking and rotation of merchandise, sets up displays, cleans, organizes, secures fragile and high-shrinkage merchandise.
• Leads and develops teams by teaching, training, actively listening, touring stores, providing feedback, and implementing business solutions.
• Models and demonstrates exceptional customer service standards, manages and supports customer service initiatives, and ensures customer needs, complaints, and issues are resolved.
• Supervises and develops hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing associate recognition, and communicating expectations consistently and effectively.
• Controls unexplained loss of merchandise, measures adherence to loss prevention policies, identifies and communicates performance goals and objectives, and trains managers and associates on operational controls and processes.
• Monitors safety and risk controls, conducts investigations, and ensures compliance with company policies and procedures.
• Manages claims and receiving operations, ensures proper policies and procedures are followed, and coordinates and oversees job-related activities and assignments.
• Strives for excellence by driving continuous improvements, adopting new technologies, and supporting others through change.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses, and regional pay zone and complex structure differentials as applicable.

Schedule

Flexible schedule to accommodate store operations.

Benefits

Includes health benefits (medical, vision, and dental coverage), financial benefits (401(k), stock purchase, company-paid life insurance), paid time off benefits (PTO, parental leave, family care leave, bereavement, jury duty, and voting), and other benefits (short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement).

Minimum Qualifications

• Completion of 2 years of college.
• 1 year’s experience as a supervisor in a multi-department environment.
• 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi department environment.
• 2 years’ experience in asset protection or related area.
• Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/or licensing).
• If applicable, acquisition of a current, state issued Certificate of Eligibility.
• Successful completion of criminal background check and/or firearms authorized training.

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, or Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified).
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.
• Investigative experience.