(USA) Asset Protection Operations Coach

About the role

This position drives sales by ensuring effective merchandise presentation, leading and developing teams, and controlling unexplained loss of merchandise.

Responsibilities

• Ensures accurate and competitive pricing, proper inventory levels, cleanliness, and assessment of economic trends and community needs.
• Oversees the stocking and rotation of merchandise, sets up displays, secures fragile and high-shrinkage merchandise, and tours stores to provide feedback.
• Trains and develops teams by teaching, training, and actively listening to associates, utilizing technology, and collaborating with all levels of associates.
• Models and demonstrates exceptional customer service standards, manages and supports customer service initiatives, and ensures customer needs, complaints, and issues are resolved.
• Supervises and develops hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing associate recognition, and communicating expectations consistently and effectively.
• Controls unexplained loss of merchandise, measures adherence to loss prevention policies, reviews inventory reports, identifies and communicates performance goals and objectives, and influences the implementation and execution of control corrections.
• Manages facility-level training and execution of asset protection, safety, and claims and receiving procedures, and coordinates job-related activities and assignments.
• Monitors safety and risk controls, conducts investigations, and ensures compliance with company policies and procedures.
• Provides direction for claims or receiving issues, maintains necessary documentation and reporting, and ensures timely processing of claims.

Requirements

• Completion of 2 years of college.
• 1 year’s experience as a supervisor in a multi-department environment.
• 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.
• 2 years’ experience in asset protection or related area.
• Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/or licensing).
• If applicable, acquisition of a current, state issued Certificate of Eligibility.
• Successful completion of criminal background check and/or firearms authorized training.

Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified).
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.
• Investigative experience.

Skills

• Exceptional customer service standards.
• Effective team leadership and development.
• Inventory management and control.
• Merchandise presentation and display.
• Performance management and mentoring.
• Safety and risk control.
• Investigation and compliance.

Benefits

Includes health benefits, financial benefits, paid time off, and other perks such as military leave pay, adoption and surrogacy expense reimbursement, and more.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00, with additional compensation for performance bonuses and regional pay zone differentials.

Schedule

Details on the schedule are not specified in the job posting.