(USA) Asset Protection Operations Coach

Walmart · Las Vegas, NM · 2 wk ago

On-siteManagement$65k–$100k/yrFull-time

Position Summary

Drives sales by ensuring effective merchandise presentation, leads and develops teams, manages and supports customer service initiatives, ensures customer needs are met, and manages claims and receiving operations.

What you'll do...

Ensures accurate and competitive pricing, proper inventory levels, cleanliness, and assesses economic trends and community needs.
Oversees the stocking and rotation of merchandise, sets up displays, cleans, organizes, secures fragile and high-shrink merchandise.
Trains and develops teams by hiring, training, mentoring, assigning duties, setting clear expectations, providing feedback, and recognizing associates.
Manages and supports customer service initiatives such as store of the community and community outreach programs, resolving customer complaints and issues, and implementing corrective action plans.
Models and demonstrates exceptional customer service standards, follows the One Best Way (OBW) service model, and manages and supports customer service initiatives.
Controls unexplained loss of merchandise, improves profitability, identifies and communicates performance goals and objectives, measures adherence to loss prevention policies, and communicates business objectives to teams.
Trains managers and associates on operational controls and processes, conducts operational and pre-inventory reviews, gathers data, audits results, and monitors deficiency trends.
Identifies and communicates performance goals and objectives, communicates and works with managers and associates to determine corrections needed to inventory controls, influences the implementation and execution of control corrections, and manages claims and receiving operations.
Manages facility-level training and execution of asset protection, safety, and claims and receiving procedures, identifies gaps in expectations versus training, determines training needs, develops and delivers training as needed, and coordinates job-related activities.
Monitors safety and risk controls, ensures an effective safety program is in place, observes workplace practices, provides training on accident prevention techniques, communicates plans to minimize accidents, oversees safety reviews, and implements plans to improve workplace safety.
Manages facility-level training and execution of asset protection, safety, and claims and receiving procedures, identifies gaps in expectations versus training, determines training needs, develops and delivers training as needed, and coordinates job-related activities.
Provides direction for claims or receiving issues, maintains necessary documentation and reporting, and ensures the timely processing of claims.
Respects individuals, builds high-performing teams, embraces differences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
Acts with integrity, maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values, holds oneself and others accountable, supports Walmart's goal of becoming a regenerative company, and makes a positive impact for associates, customers, members, and the world around.
Serves our customers and members, delivers results while putting the customer first, considers and adapts to how, where, and when customers shop, and applies the EDLP and EDLC business models to all plans.
Strives for excellence, displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, encourages learning from mistakes, drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Pay and Benefits

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location) and Complex Structure (based on external factors that create challenges).

Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see https://one.walmart.com/notices.

Minimum Qualifications

Completion of 2 years of college.
1 year’s experience as a supervisor in a multi-department environment.
1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi department environment.
2 years’ experience in asset protection or related area.
Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/or licensing).
If applicable, acquisition of a current, state issued Certificate of Eligibility.
If applicable, successful completion of criminal background check and/or firearms authorized training.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified).
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing, Investigative experience.