(USA) Asset Protection Operations Coach

About the role

This position drives sales by ensuring effective merchandise presentation. Key responsibilities include accurate and competitive pricing, proper inventory management, cleanliness, assessing economic trends, and community needs.

Responsibilities

• Ensures accurate and competitive pricing
• Manages inventory levels and signs
• Cleans and organizes product displays
• Oversees the stocking and rotation of merchandise
• Secures fragile and high-shrinkage merchandise
• Leads and develops teams by teaching, training, and actively listening to associates
• Tourstores and provides feedback
• Communicates and collaborates with all levels of associates regarding store operations
• Utilizes technology, business initiatives, merchandising, and company direction
• Introduces and leads company change efforts
• Provides clear expectations and guidance to implement business solutions
• Communicates business objectives to teams effectively
• Models and demonstrates exceptional customer service standards
• Manages and supports customer service initiatives such as Store of the Community and Community Outreach Programs
• Safeguards customer needs, complaints, and issues, and implements action plans to resolve deficiencies
• Develops and implements action plans to improve customer experience
• Controls unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives
• Monitors inventory controls and implements corrections
• Trains managers and associates on operational controls and processes
• Detects, deters, investigates, and resolves violations of company policies and criminal activities
• Monitors safety and risk controls within a facility
• Manages facility-level training and execution of asset protection, safety, and claims and receiving procedures
• Identifies gaps in expectations versus training and determines training needs
• Develops and delivers training as needed
• Manages claims and receiving operations by ensuring proper policies and procedures are followed
• Coordinates and oversees job-related activities and assignments
• Ensures compliance with company policies and procedures
• Supports company mission values and standards of ethics and integrity
• Respects individuals and builds high-performing teams
• Works collaboratively, builds strong and trusting relationships, and communicates with impact, energy, and positivity to motivate and influence
• Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments
• Acts with integrity, maintains and promotes the highest standards of integrity, ethics, and compliance, and models the Walmart values
• Serves our customers and members by delivering results while putting the customer first, considering and adapting to how, where, and when customers shop, and applying the EDLP and EDLC business models to all plans
• Strives for excellence by displaying curiosity and a desire to learn, taking calculated risks, demonstrating courage and resilience, and encouraging learning from mistakes
• Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change

Qualifications

• Completion of 2 years of college
• 1 year’s experience as a supervisor in a multi-department environment
• 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment
• 2 years’ experience in asset protection or related area
• Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/or licensing)
• If applicable, acquisition of a current, state issued Certificate of Eligibility
• If applicable, successful completion of criminal background check and/or firearms authorized training

Skills

• Exceptional customer service standards
• Effective team leadership and development
• Inventory management and control
• Merchandise presentation and pricing
• Store operations and business initiatives
• Technology integration and utilization
• Customer service initiatives
• Investigative and compliance experience
• Employee training and development
• Claims and receiving operations management
• Facility safety and risk control
• Asset protection and loss prevention
• Collaboration and communication skills
• Leadership and mentorship
• Problem-solving and action planning
• Continuous improvement and innovation
• Compliance and ethical standards
• Customer service and sales
• Strategic planning and execution
• Training and development
• Claims and receiving operations management
• Facility safety and risk control
• Asset protection and loss prevention
• Collaboration and communication skills
• Leadership and mentorship
• Problem-solving and action planning
• Continuous improvement and innovation
• Compliance and ethical standards
• Customer service and sales
• Strategic planning and execution
• Training and development
• Claims and receiving operations management
• Facility safety and risk control
• Asset protection and loss prevention
• Collaboration and communication skills
• Leadership and mentorship
• Problem-solving and action planning
• Continuous improvement and innovation
• Compliance and ethical standards
• Customer service and sales
• Strategic planning and execution
• Training and development
• Claims and receiving operations management
• Facility safety and risk control
• Asset protection and loss prevention
• Collaboration and communication skills
• Leadership and mentorship
• Problem-solving and action planning
• Continuous improvement and innovation
• Compliance and ethical standards
• Customer service and sales
• Strategic planning and execution
• Training and development
• Claims and receiving operations management
• Facility safety and risk control
• Asset protection and loss prevention
• Collaboration and communication skills
• Leadership and mentorship
• Problem-solving and action planning
• Continuous improvement and innovation
• Compliance and ethical standards
• Customer service and sales
• Strategic planning and execution
• Training and development
• Claims and receiving operations management
• Facility safety and risk control
• Asset protection and loss prevention
• Collaboration and communication skills
• Leadership and mentorship
• Problem-solving and action planning
• Continuous improvement and innovation
• Compliance and ethical standards
• Customer service and sales
• Strategic planning and execution
• Training and development
• Claims and receiving operations management
• Facility safety and risk control
• Asset protection and loss prevention
• Collaboration and communication skills
• Leadership and mentorship
• Problem-solving and action planning
• Continuous improvement and innovation
• Compliance and ethical standards
• Customer service and sales
• Strategic planning and execution
• Training and development
• Claims and receiving operations management
• Facility safety and risk control
• Asset protection and loss prevention
• Collaboration and communication skills
• Leadership and mentorship
• Problem-solving and action planning
• Continuous improvement and innovation
• Compliance and ethical standards
• Customer service and sales
• Strategic planning and execution
• Training and development
• Claims and receiving operations management
• Facility safety and risk control
• Asset protection and loss prevention
• Collaboration and communication skills
• Leadership and mentorship
• Problem-solving and action planning
• Continuous improvement and innovation
• Compliance and ethical standards
• Customer service and sales
• Strategic planning and execution
• Training and development
• Claims and receiving operations management
• Facility safety and risk control
• Asset protection and loss prevention
• Collaboration and communication skills
• Leadership and mentorship
• Problem-solving and action planning
• Continuous improvement and innovation
• Compliance and ethical standards
• Customer service and sales
• Strategic planning and execution
• Training and development
• Claims and receiving operations management
• Facility safety and risk control
• Asset protection and loss prevention
• Collaboration and communication skills
• Leadership and mentorship
• Problem-solving and action planning
• Continuous improvement and innovation
• Compliance and ethical standards
• Customer service and sales
• Strategic planning and execution
• Training and development
• Claims and receiving operations management
• Facility safety and risk control
• Asset protection and loss prevention
• Collaboration and communication skills
• Leadership and mentorship
• Problem-solving and action planning
• Continuous improvement and innovation
• Compliance and ethical standards
• Customer service and sales
• Strategic planning and execution
• Training and development
• Claims and receiving operations management
• Facility safety and risk control
• Asset protection and loss prevention
• Collaboration and communication skills
• Leadership and mentorship
• Problem-solving and action planning
• Continuous improvement and innovation
• Compliance and ethical standards
• Customer service and sales
• Strategic planning and execution
• Training and development
• Claims and receiving operations management
• Facility safety and risk control
• Asset protection and loss prevention
• Collaboration and communication skills
• Leadership and mentorship
• Problem-solving and action planning
• Continuous improvement and innovation
• Compliance and ethical standards
• Customer service and sales
• Strategic planning and execution
• Training and development
• Claims and receiving operations management
• Facility safety and risk control
• Asset protection and loss prevention
• Collaboration and communication skills
• Leadership and mentorship
• Problem-solving and action planning
• Continuous improvement and innovation
• Compliance and ethical standards
• Customer service and sales
• Strategic planning and execution
• Training and development
• Claims and receiving operations management
• Facility safety and risk control