(USA) Asset Protection Operations Coach

Position Summary

Drives sales by ensuring effective merchandise presentation, leading and developing teams, controlling unexplained loss of merchandise, and improving profitability.

What you'll do...

• Ensures accurate and competitive pricing, proper inventory levels, cleanliness, and assessment of economic trends and community needs.
• Oversees the stocking and rotation of merchandise, sets up displays, secures fragile and high-shrinkage merchandise, and tours stores.
• Trains and develops teams, provides feedback, and introduces and leads company change efforts.
• Manages and supports customer service initiatives, resolves customer needs, complaints, and issues, and develops action plans to correct deficiencies.
• Models and demonstrates exceptional customer service standards, manages and supports customer service initiatives, and ensures a high-quality customer experience.
• Supervises and develops hourly associates by hiring, training, and mentoring, assigning duties, setting clear expectations, providing associate recognition, and communicating expectations consistently and effectively.
• Controls unexplained loss of merchandise, measures adherence to loss prevention policies, and communicates performance goals and objectives.
• Trains managers and associates on operational controls and processes, conducts operational and pre-inventory reviews, and gathers data to monitor deficiency trends.
• Detects, deters, investigates, and resolves violations of company policies and criminal activities, and partners in collaborative efforts with other investigative entities.
• Manages safety and risk controls, identifies accident trends, provides training on accident prevention techniques, and ensures an effective safety program is in place.
• Maintains necessary documentation and reporting, coordinates, completes, and oversees job-related activities, and supports plans and initiatives to meet customer and business needs.
• Respects individuals, builds high-performing teams, and attracts and retains the best talent.
• Strives for excellence, drives continuous improvements, and acts in a selfless manner, being consistent with integrity, ethics, and compliance.
• Serves customers and members by delivering results, balancing short and long-term priorities, and considering various stakeholders.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses, and regional pay zone (RPZ) and complex structure differentials, where applicable.

Benefits

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

Qualifications

• Completion of 2 years of college or 1 year’s experience as a supervisor in a multi-department environment.
• 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.
• 2 years’ experience in asset protection or related area.
• Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/or licensing).
• If applicable, acquisition of a current, state issued Certificate of Eligibility.
• Successful completion of criminal background check and/or firearms authorized training.