(USA) Asset Protection Operations Coach

About the role

This position involves driving sales through effective merchandise presentation, leading and developing teams, and ensuring compliance with loss prevention policies.

Responsibilities

• Ensures accurate and competitive pricing, proper inventory levels, cleanliness, and assessment of economic trends and community needs.
• Oversees the stocking and rotation of merchandise, setting up displays, and securing fragile and high-shrinkage merchandise.
• Leads and develops teams by teaching, training, and actively listening to associates, providing feedback, and implementing business solutions.
• Manages and supports customer service initiatives, resolving customer needs, complaints, and issues, and developing action plans to correct deficiencies.
• Models and demonstrates exceptional customer service standards, managing and supporting customer service initiatives such as store of the community and community outreach programs.
• Controls unexplained loss of merchandise, improving profitability by identifying and communicating performance goals and objectives.
• Trains managers and associates on operational controls and processes in multiple stores, detecting, deterring, and resolving violations of company policies and criminal activities.
• Monitors safety and risk controls within a facility, ensuring an effective safety program is in place, and managing facility-level training and execution of asset protection safety and claims and receiving procedures.
• Manages claims and receiving operations by ensuring proper policies and procedures are followed, and coordinates and oversees job-related activities and assignments.

Requirements

• Completion of 2 years of college or 1 year’s experience as a supervisor in a multi-department environment.
• 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.
• 2 years’ experience in asset protection or related area.
• Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/or licensing).
• If applicable, acquisition of a current, state issued Certificate of Eligibility.
• Successful completion of criminal background check and/or firearms authorized training.

Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, or Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified).
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing, and investigative experience.

Skills

• Exceptional customer service standards.
• Effective team leadership and development.
• Strong organizational and inventory management skills.
• Ability to resolve customer issues and complaints.
• Knowledge of loss prevention policies and procedures.
• Effective communication and collaboration skills.
• Ability to manage and train staff.
• Understanding of safety and risk controls.

Benefits

The position offers competitive pay, performance-based bonuses, and various financial benefits including health insurance, 401(k), stock purchase, and company-paid life insurance. Additionally, associates can take advantage of paid time off, military leave pay, and other perks like discounts, adoption and surrogacy expense reimbursement, and more.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00, with additional compensation including annual or quarterly performance bonuses. Additional compensation may also include Regional Pay Zone (RPZ) and Complex Structure based on external factors.

Schedule

The schedule for this position is not specified, but it is available for full-time and part-time associates in Walmart and Sam's Club facilities.