US Patriot Retail Branch Manager - Yokota AB, Japan

This position is located on base at Yokota AB, Japan.

About the role

US Patriot is seeking a Full Time Retail Sales Manager to match soldiers and airmen to the best brands in the business including Nike, Oakley, and Under Armour. We have over 100 retail locations and multiple web portals to take care of our customers’ tactical gear needs.

The Retail Sales (Branch) Manager is responsible for all functions associated with operation of the stores to achieve sales goals and deliver outstanding customer satisfaction. As leader of the retail team, the Branch Manager must be a coach and motivator seeking continuous improvement in sales and satisfaction results.

Responsibilities

• Manage the daily operations of assigned US Patriot stores, including the supervision of all store employees.
• Efficiently schedule all employees while taking into consideration each subordinate’s requests for hours.
• Provide sales and product training, upsell/cross-sell techniques, POS procedures, shelf facing, stocking, and inventory management.
• Ensure products are fully stocked, correctly tagged, properly faced, and in the correct category. Create a sales plan to meet the store’s sales obligations.
• Have knowledge of tactical gear (study catalogs) to assist customers and suggest related items (e.g., holster purchases paired with pistol lanyards, magazine pouches, belts, etc.).
• Encourage employee performance with sales goals and a plan for meeting store objectives.
• Handle hiring and terminating employees based on the company's hiring process.
• Ensure customers have an outstanding, pleasant shopping experience.
• Communicate new item requests from customers to the District Manager and Planner to bring in new inventory as soon as possible.
• Accurately receive all deliveries of merchandise in a timely manner.
• Monitor inventory frequently to ensure goods are in stock for sales.
• Complete accurate and timely paperwork and reports.
• Model safety standards and report accidents promptly.
• Demonstrate good judgment and respect for the position, company, co-workers, AAFES staff, clients, and customers.

Requirements

• Bachelor’s degree preferred.
• Three years of previous retail management experience preferred.
• Excellent verbal and written communication skills, problem analysis, and decision-making abilities.
• Financial and quantitative analysis skills (preferred).
• Demonstrated ability to manage a sales team to achieve company sales goals.
• Proven ability to motivate and coach others.
• Ability to continuously move around all areas of the store on a daily basis.
• Ability to work flexible shift hours, 7 days a week.
• SOFA Passport with stamp and A-3 Status (US Patriot does not provide SOFA status).
• Official Permanent Change of Station (PCS) Orders or DOD Civilian Temporary Change of Station (TCS) Orders.

Benefits

• Excellent medical, dental, and vision coverage—eligible on the 1st day of the month after start date.
• 401(k) retirement plan with company contribution.
• Flexible benefits—choose what you like, ignore the rest.
• Generous employee discount.
• Vacation and personal time.
• Paid holidays.
• Tuition reimbursement.
• Daily Pay—receive up to 50% of wages for hours worked daily.