Universal Banker I

JOB DUTIES AND RESPONSIBILITIES

• Identify sales opportunities, deepen existing relationships, and grow market share.
• Uncover needs and make referrals to cross-sell products and services such as business loans, merchant, insurance, and investment services.
• Engage in defined sales activities including uncovering customer needs, offering solutions, closing the business, onboarding, follow-up, outbound calling, and recording each point of customer contact in the Bank’s system of record.
• Participate in team meetings, contribute toward branch sales goals, engage in divisional campaigns, and celebrate team successes.

CUSTOMER EXPERIENCE

• Making a personal connection with every customer.
• Uncovering their financial needs through meaningful discussion and exploration.
• Making educated product and service recommendations based on expert knowledge of same.
• Providing financial solutions that meet the customer’s needs.

BUSINESS ACUMEN AND TECHNICAL KNOWLEDGE

• A good understanding of the business of banking to include income and expense streams and portfolio of products and services.
• Able to quickly learn all functionalities and related benefits inherent in the products and services offered by the Bank.
• Demonstrate the ability to build relationships and alliances with customers and colleagues.
• Able to demonstrate a high level of proficiency with Salem Five’s digital technology offerings.
• Eager to embrace new and emerging technologies.

BANKING OPERATIONS

• Quickly learn and adhere to all policies and procedures related to branch operations, including check cashing, deposit taking, settlement, account opening, debit card issuance, branch opening and closing, audit requirements, compliance requirements, vault and ATM management, and other such functions.
• Develop a full working knowledge of both the traditional ‘sales’ and ‘teller’ functions and routinely perform both.

EDUCATION AND/OR EXPERIENCE

A high school diploma, or equivalent, is required. Some experience in a retail environment is preferred, but not required. The candidate should have or exhibit a desire to develop skills in the banking industry and display the qualities and attributes necessary to deliver a superior customer experience. Each Universal Banker must be federally registered through the National Mortgage Licensing System and maintain individual records in good standing. Individual NMLS IDs renew annually.

BENEFITS/INCENTIVES

• A comprehensive benefits package including medical, dental, and vision coverage; Flexible Spending and Health Savings Accounts; 401(k) matching; and tuition reimbursement.
• Additional perks such as an employee referral program, annual holiday reception, summer family outing, and more.

PAY RANGE

The salary range is $40,000 - $50,000 plus incentives. The actual salary will vary based on factors including relevant education, qualifications, certifications, experience, skills, seniority, location, and performance.

PHYSICAL DEMANDS

The physical demands of this job include regular talking or hearing, frequent standing, walking, sitting, using hands to finger, handle, or feel, reaching with hands and arms, climbing or balancing, stooping, kneeling, crouching, or crawling, tasting or smelling, lifting and/or moving up to 10 pounds, and specific vision abilities including close vision.