Universal Banker I

About the role

First Federal Bank of Louisiana is a full-service, locally owned community bank that has been serving the communities of Southwest and Central Louisiana for over 75 years. With over one billion dollars in assets and 16 offices, the bank offers a range of retail and commercial products, as well as investment services.

Responsibilities

• Greets customers immediately, in-person and by telephone, and ascertains nature of business;
• Receives checking and savings deposits; verifies cash and endorsements, receives proper identification for cash back; and issues receipts of deposits;
• Examines checks deposited and determines proper funds availability based on regulation requirements and completes hold notices;
• Processes savings withdrawals; cashes checks; redeems U.S. Savings Bonds; processes cash advances; verifies endorsement, receives proper identification and ensures validity;
• Identifies counterfeit currency; identifies fraudulent checks; checks for proper endorsements;
• Answers customer account inquiries regarding interest rates, service charges and account history while complying with disclosure requirements and consumer privacy policies;
• Identifies customer’s financial needs; cross-sells bank products and services; refers customers to FFBLA specialists who provide specific products or services, including insurance and investment representatives;
• Sells and prepares official bank checks; orders check for customers; sells visa gift cards;
• Issues Debit and ATM cards; performs Debit and ATM card maintenance;
• Accepts loan payments and collection items; verifies payment amount and issues receipts;
• Assists in opening night depository and works customer's night deposit bags;
• Balances cash drawer daily, including periodic trail balancing and batching of checks; secures cash drawer and maintains daily cash limits; buys and sells currency from the vault;
• Maintains appropriate currency logs, official check logs, visa gift card and ATM logs;
• Performs basic account maintenance functions; completes e-call tickets on debit cards/credit cards for travel exceptions;
• Provides access to safe deposit boxes; closes safe deposits boxes, as needed;
• Counts and rolls loose coins; prepares change orders;
• Types and mails routine correspondence and affidavits; makes copies and scans;
• Complies with specific job related BSA policies and procedures;
• Completes compliance training as assigned.

Qualifications

• High school diploma or general education degree (GED);
• Minimum of six (6) months cash handling and related customer service experience required;
• Previous bank teller experience preferred.

Skills

• Excellent customer service skills;
• Strong attention to detail;
• Ability to work independently and as part of a team;
• Knowledge of banking products and services;
• Basic computer skills (Microsoft Office).

Benefits

First Federal Bank of Louisiana offers a competitive benefits package including health insurance, retirement plans, and paid time off.

Pay

The pay for this position is $18.00 per hour.

Schedule

No weekends required.