National Account Manager I

General Responsibilities

Act as the primary point of contact for designated nationally focused accounts, overseeing all aspects of the client relationship. This includes managing day-to-day needs, identifying opportunities to expand services, and driving strategic initiatives that enhance client satisfaction, strengthen long-term partnerships, and maximize revenue and profitability.

Essential Roles And Responsibilities

• Partner with national accounts of various sizes to understand and meet their business objectives while increasing revenue and profit to the business.
• Partner with key client contacts to ensure projects are assigned resources to obtain future account growth.
• Collaborate closely with Operations Managers, National Director, Department Managers, Program/Project Managers, and other internal personnel to ensure client needs are met and quality exceeds expectations.
• Cultivate close working relationships with key personnel at all levels to support growth and sustainability of client accounts.
• Champion the identification, pursuit, and generation of new leads with new and current clients; identify new growth opportunities and assist in strategizing and implementing account plans.
• Draft and recommend a strategic plan to identify key business opportunities at new client accounts based on market research and pipeline analysis.
• Serve as the single point of contact to the client where applicable; manage and lead cross-selling, proposal development, and contract negotiation across multiple service lines.
• Implement long-term business and marketing strategies.
• Incorporate chargeable time into national account pricing scenarios for account management/review.
• Manage project-related risk; ensure contracts are signed and fully executed prior to commencing work. Monitor adherence to corporate risk policies and practices and hold managers accountable for mitigating risk.
• Communicate safety initiatives, rules, and guidelines; hold managers and employees accountable for following safety standards.
• Promote continuous quality monitoring and improvement. Ensure best practices are followed and hold managers accountable for quality control standards.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in business, civil engineering, earth sciences, construction management or related field and a minimum of 8 years’ related experience.
• Or, in lieu of a degree, a minimum of 12 years’ related experience.
• Experience in client relations and managing accounts having a national footprint in the A/E/C industry.
• Experience in marketing professional services and managing accounts in Terracon’s strategic business sectors.
• Valid driver’s license with acceptable violation history may be required.
• PE, PG, CPSM, LEED AP or other professional designation preferred.
• Terracon Authorized Project Reviewer preferred.