National Account Manager I

About the role

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. This position is hybrid 3 days a week in the office and 2 days a week remote. This role will be based out of the Austin Sales Office.

Responsibilities

• Supporting Sales or Account Management Personnel in the prospecting, acquiring or renewing of business
• Conducting research on inquiries
• Resolving issues by working across divisions
• Communicating with brokers and clients
• Assisting in gathering information for proposals
• Maintaining databases
• Preparing reports and conducting analysis
• Assisting or participating in enrollment sessions
• Supporting Account Management personnel in the renewal of clients within assigned book of business
• Resolving issues with assistance from internal operational teams
• Attending health fairs and enrollment meetings as required
• Support Account Executives to renew clients within assigned book of business
• Develop relationships with clients and brokers/consultants
• Research inquiries received from clients & brokers/consultants
• Coordinate research through internal contacts and operational teams
• Respond directly to customer or company representative with updates and resolution
• Coordinate meetings, including agendas and presentation materials
• Attend client meetings, health fairs and enrollment meetings as required
• Gather data, create and/or maintain databases.
• Research and prepare utilization reports. Summarize and analyze results
• Respond to questions from prospects regarding benefit information and available benefit options.
• Obtain and maintain Texas Life/Health license
• May include travel to client meetings, health fairs and enrollment meetings

Requirements

• Must have State General Agent Insurance License or obtain State General Agent Insurance License within 90 days of starting in the role
• Bachelor Degree and 1 year of experience in health insurance/health care field in a service/sales/marketing position involving initiative and decision-making OR 3 years of experience in health insurance/health care field in a service