National Account Manager I

About the role

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. This is a hybrid position requiring employees to work onsite three (3) days per week and remotely two (2) days per week. The individual in this role will be based at the Austin ISD Main Office and will provide onsite support to Austin ISD employees. This position is responsible for supporting and driving best practices with sales & account management when acquiring and renewing new business, handling client service issues, collaborating across the enterprise, ensuring client satisfaction, and maintaining an ongoing relationship with clients by solving service issues through partnerships across the enterprise.

Responsibilities

• Support Account Executives to renew clients within assigned book of business
• Develop relationships with clients and brokers/consultants
• Research inquiries received from clients & brokers/consultants
• Coordinate research through internal contacts and operational teams
• Respond directly to customer or company representative with updates and resolution
• Coordinate meetings, including agendas and presentation materials
• Attend client meetings, health fairs and enrollment meetings as required
• Gather data, create and/or maintain databases
• Research and prepare utilization reports; summarize and analyze results
• Respond to questions from prospects regarding benefit information and available benefit options
• Obtain and maintain Texas Life/Health license
• May include travel to client meetings, health fairs and enrollment meetings

Requirements

• Must have State General Agent Insurance License or obtain State General Agent Insurance License within 90 days of starting in the role
• Bachelor Degree and 1 year of experience in health insurance/health care field in a service/sales/marketing position involving initiative and decision-making OR 3 years of experience in health insurance/health care field in a service/sales/marketing position involving initiative and decision-making
• Organizational and project implementation skills, phone customer service skills, presentation skills
• Verbal and written communications skills to interact with internal and external contacts
• PC proficiency to include Excel, Word, PowerPoint, and sales system
• Willingness and ability for occasional travel

Qualifications

Associate or Bachelor Degree preferred.

Skills

• Organizational and project implementation skills
• Phone customer service skills
• Presentation skills
• Verbal and written communication skills
• PC proficiency (Excel, Word, PowerPoint, sales system)
• Willingness and ability for occasional travel

Pay

Compensation: $66,400.00 - $99,600.00. Exact compensation may vary based on skills, experience, and location.

Schedule

Hybrid position: three (3) days onsite per week and two (2) days remote per week.