TVC - Claims Benefit Advisor (Veterans Services Re

General Description

Performs routine (entry-level) work involving advising and assisting veterans and eligible persons with the Department of Veterans Affairs claims process. Work involves collaboration with external partners to include the Veterans County Service Officers and coordination with the Department of Veterans Affairs. Works under close supervision with limited latitude for the use of initiative and independent judgement.

To promote a strong environment, TVC maintains a telework policy. Telework is decided by the division and contingent on performance. Telework is not a contract of employment and if granted may be terminated at any time and for any reason without notice.

Essential Duties and Responsibilities

• Interview veterans and family members to record and assess benefits information to determine client eligibility.
• Applies and interprets VA laws, including veterans case law, existing statutes and procedures, precedent rulings, and state law in the benefit eligibility process.
• Prepares and files claims and appeals with supporting evidence for successful adjudication.
• Advises and assists veterans and other eligible family members in obtaining benefits, rights, entitlements, and other supportive services.
• Consults with medical and legal staff in the development of pertinent evidence to support claims. Request examinations, re-examination, or opinions to evaluate disabilities resulting from diseases or injuries.
• Establish relationships with external stakeholders and community partners to connect veterans to assisted services.
• Document all services provided into the case management system daily and maintain client files.
• Responsible for the management of daily workload through the appointment booking software.
• May prepare and submit written reports.
• May represent the agency at events and conduct briefings and/or presentations on veterans benefits.
• May conduct outreach activities to identify veterans, their dependents, or survivors in need of claims assistance and other supportive services.
• Must maintain accreditation with the Department of Veterans Affairs and maintain full access to VA Software Systems.
• Work hours other than designated hours may be required.
• Performs related work as assigned.

Minimum Education

Associate degree or higher from an accredited college or university with major course work in social work, business management, political science or a related field or the experience required when substituting for education on a year-by-year basis. College Transcripts are required and must be provided before an interview can be extended, it is preferred they be attached to the application.

Minimum Experience

One (1) year of specialized experience assisting with documentation to determine basic eligibility for benefits or programs.

Additional Requirements

A valid Texas Drivers License must be provided within 90 days of hire.

Preferred Experience and Qualifications

• Honorably discharged veteran.
• Experience in filing benefit claims with the Department of Veteran Affairs.
• Knowledge of laws, rules, and regulations applicable to the processing of veterans claims; and of assessment techniques.
• Fluent in Spanish

Knowledge, Skills and Abilities

• Skill in interviewing and advising benefit eligibility.
• Skill in the use of a computer and applicable software.
• Skills in analyzing information and problem solving.
• Ability to interpret laws, rules, and regulations applicable to the processing of veterans claims.
• Ability to communicate effectively both orally and in writing.
• Ability to provide exceptional customer service to our clients, stakeholders, and partners.
• Ability to accurately review and evaluate documents for completeness and acceptability based on agency statutes, rules, or procedures.
• Ability to meet deadlines in a timely matter.

Environmental and Physical Conditions

Normal office work environment, mostly sedentary in nature. May involve walking; standing; remaining stationary for long periods of time; pulling and pushing; kneeling, stooping, and bending; and safely lifting and carrying items weighing up to 30 pounds. Work involves extensive telephone usage and repetitive hand/wrist/finger motions while using the computer.