TVC - Claims Benefit Advisor (Veterans Services Re

About the role

Performs routine (entry-level) work involving advising and assisting veterans and eligible persons with the Department of Veterans Affairs claims process. Works under close supervision with limited latitude for the use of initiative and independent judgement.

Responsibilities

• Interview veterans and family members to record and assess benefits information to determine client eligibility.
• Applies and interprets VA laws, including veterans case law, existing statutes and procedures, precedent rulings, and state law in the benefit eligibility process.
• Prepares and files claims and appeals with supporting evidence for successful adjudication.
• Advises and assists veterans and other eligible family members in obtaining benefits, rights, entitlements, and other supportive services.
• Consults with medical and legal staff in the development of pertinent evidence to support claims. Request examinations, re-examination, or opinions to evaluate disabilities resulting from diseases or injuries.
• Establish relationships with external stakeholders and community partners to connect veterans to assisted services.
• Document all services provided into the case management system daily and maintain client files.
• Responsible for the management of daily workload through the appointment booking software.
• May prepare and submit written reports.
• May represent the agency at events and conduct briefings and/or presentations on veterans benefits.
• May conduct outreach activities to identify veterans, their dependents, or survivors in need of claims assistance and other supportive services.
• Maintains accreditation with the Department of Veterans Affairs and maintains full access to VA Software Systems.
• Work hours other than designated hours may be required.
• Performs related work as assigned.

Requirements

• A valid Texas Drivers License must be provided within 90 days of hire.

Qualifications

• Minimum Education: Associate degree or higher from an accredited college or university with major course work in social work, business management, political science or a related field or the experience required when substituting for education on a year-by-year basis. College Transcripts are required and must be provided before an interview can be extended, it is preferred they be attached to the application.
• Minimum Experience: One (1) year of specialized experience assisting with documentation to determine basic eligibility for benefits or programs.
• Additional Requirements: A valid Texas Drivers License must be provided within 90 days of hire.

Skills

• Skill in interviewing and advising benefit eligibility.
• Skill in the use of a computer and applicable software.
• Skill in analyzing information and problem solving.
• Knowledge of laws, rules, and regulations applicable to the processing of veterans claims;
• Knowledge of assessment techniques.
• Fluent in Spanish.

Preferred Experience and Qualification

• Honorably discharged veteran.
• Experience in filing benefit claims with the Depa tment of Veteran Affairs.

Environmental and Physical Conditions

• Normal office work environment, mostly sedentary in nature.
• May involve walking; standing; remaining stationary for long periods of time; pulling and pushing; kneeling, stooping, and bending; and safely lifting and carrying items weighing up to 30 pounds.
• Work involves extensive telephone usage and repetitive hand/wrist/finger motions while using the computer.

Notes to Applicants

• To receive Military Employment preference, a copy of the DD Form 214 (member #1 not accepted), NA Form 13038, VA Summary Benefits Letter, or a DD form 1300 must be provided before an interview can be extended.
• College transcripts, licenses, certifications, etc. must be provided before an interview can be extended. If this information is not provided prior to the interview, your application may be rejected because it is incomplete.
• Attaching documents to the application is preferred.
• If you require any reasonable accommodation for the interview process, please inform the hiring representative who calls to schedule your interview.

Benefits

This position has been designated as a security sensitive position. A criminal background investigation will be conducted on the final candidate.

Pay

Details on pay are not specified in the posted job description.

Schedule

Details on schedule are not specified in the posted job description.