TVC - CBA Supervisor (Veterans Services Representa

About the role

The position oversees the administration and operations of the assigned office. It involves establishing program goals and objectives, developing guidelines, procedures, policies, rules, and regulations, and evaluating program activities.

Responsibilities

• Oversees the work and activities of staff within the assigned office.
• Reviews claims submitted by staff and checks for correct application of laws and procedures.
• Plans, implements, coordinates, monitors, and evaluates programs.
• Directs and supervises operational administrative activities.
• Maintains casework standards and caseload control.
• Counsels and trains staff concerning veterans claims work and related problems.
• Prepares or assists in the preparation of administrative reports, studies, and specialized projects.
• Provides technical assistance to staff and agency partners to ensure the efficient and effective operations of the program.
• Serves as agency liaison to other agencies concerned with veteran rights and responsibilities.
• Works with and speaks to community and professional groups to coordinate, improve, and stimulate interest in the program and to secure support for local programs.
• Develops and recommends program guidelines, procedures, policies, rules, and regulations, and monitors compliance with policies and procedures.
• Participates in the development of program goals and objectives.
• Performs related work as assigned.

Requirements

Essential Duties and Responsibilities:

• Oversees the work and activities of staff within the assigned office.
• Reviews claims submitted by staff and checks for correct application of laws and procedures.
• Plans, implements, coordinates, monitors, and evaluates programs.
• Directs and supervises operational administrative activities.
• Maintains casework standards and caseload control.
• Counsels and trains staff concerning veterans claims work and related problems.
• Prepares or assists in the preparation of administrative reports, studies, and specialized projects.
• Provides technical assistance to staff and agency partners to ensure the efficient and effective operations of the program.
• Serves as agency liaison to other agencies concerned with veteran rights and responsibilities.
• Works with and speaks to community and professional groups to coordinate, improve, and stimulate interest in the program and to secure support for local programs.
• Develops and recommends program guidelines, procedures, policies, rules, and regulations, and monitors compliance with policies and procedures.
• Participates in the development of program goals and objectives.
• Performs related work as assigned.

Qualifications

• Graduation from an accredited four-year college or university with major course work in social work, business management, political science, or a related field.
• One (1) year of specialized experience assisting with documentation to determine basic eligibility for benefits or programs.
• A valid Texas Drivers License must be provided within 90 days of hire.
• The final candidate must be able to successfully pass federal background checks and obtain accreditation to submit claims with the Department of Veterans Affairs.
• Honorably discharged veteran.
• Experience in filing benefit claims with the Department of Veteran Affairs.
• Knowledge of laws, rules, and regulations applicable to the processing of veterans claims; and of assessment techniques.
• Fluent in Spanish.

Skills

• Knowledge of VA laws, regulations, and the claims process.
• Skill in identifying measures or indicators of program and staff performance and in operating a computer and applicable software.
• Ability to supervise staff and be able to direct operations with little supervision.
• Ability to gather, assemble, correlate, and analyze facts, to devise solutions to problems; to prepare concise reports; to develop and evaluate policies and procedures.

Benefits

Details about benefits are not specified in the posted job description.

Pay

Details about pay are not specified in the posted job description.

Schedule

Details about the schedule are not specified in the posted job description.