Travel Sales Support Coordinator

About the role

This Travel Sales Support Coordinator role operates within Philippine travel/DMC operations spanning leisure, ticketing, tours, hotels, transfers, groups, and MICE. The position focuses on service resolution, ensuring confirmed facts, pending dependencies, and exceptions are visibly separated while maintaining clear documentation of sources, owners, statuses, and next actions.

Responsibilities

• Document travel sales support coordination with issue resolution, ensuring visibility of source, owner, status, and next action within Philippine travel/DMC operations.
• Maintain shroff travel role documentation with status tracking, adhering to a travel-focused, sales-focused, support-focused, and coordination-owned work profile.
• Reconcile case management with deadline management, ensuring traceability and accountability for all tasks.
• Coordinate documentation with reporting to maintain clarity and compliance in workflows.
• Review quality control and workflow management to surface repeated errors before they result in downstream rework.

Requirements

• Use Shroff Travel Workflow Context and Customer Service confidently in a Philippine travel/DMC environment.
• Apply data accuracy without losing track of evidence or deadlines in a fast-paced workflow.
• Document process compliance and issue escalation decisions to maintain clear reasoning and accountability.
• Exercise judgment in follow-ups, especially when coordination depends on external confirmations rather than assumptions.
• Ensure role-specific handoffs combine reporting, workflow context, and status tracking to keep work traceable and current.

Pay

Base salary: $40,000–$60,000 per year.

Schedule

Full-time, 100% remote within the United States.