Travel Industry Sales Coordinator

About the role

Your team and working environment:

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Responsibilities

• Respond to corporate, leisure and entertainment client inquiries while consistently delivering the highest level of service
• Book and enter room reservations for individuals and small blocks using the Property Management System (Opera)
• Update BT sales records in local drives and on ACCOR platforms
• Assist with contracts, proposals, promotions, reports, and client events as needed
• Update corporate and leisure marketing materials, flyers, and presentations
• Run daily arrivals reports and coordinate VIP services
• Assist in the management of RESPLUS, FAMOUS AGENTS and ACCOR Hotels programs and promotions as needed
• Management of IT and FIT segments, including blackout dates notification
• Process no shows and late cancellations
• Process Travel Agency commissions and respond to inquiries
• Load rate codes on booking channels
• Follow department policies, procedures, and service standards
• Follow all safety policies
• Other duties as assigned

Requirements

• Previous customer related experience required
• Ability to work a flexible schedule, which may include evenings, weekends and holidays
• Previous Property Manager System (Opera) experience preferred
• Computer literate in Microsoft Office applications required
• Must be able to type 25 words per minute
• Strong interpersonal skills, self-motivation, and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position

• Frequent sitting throughout shift
• Occasional kneeling, pushing, pulling, lifting, walking and standing
• Occasional ascending or descending ladders, stairs and ramps