Sales Support Coordinator

About the Opportunity

The Sales Support Coordinator serves as a first line of responsiveness to any emerging issues our customers may face in order to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Order Management & Logistics: Accurately process all incoming lubricant and fuel orders, ensuring clean data entry and end-to-end tracking.
• Inventory & Backorders: Own the backorder process. Proactively monitor inventory availability and communicate updates to the sales team and customers.
• Dispatch Collaboration: Work hand-in-hand with the dispatch team to quickly resolve delivery issues, delayed orders, or logistical hiccups.
• Customer & Sales Support: Act as the primary bridge between customers, sales representatives, and internal departments to resolve inquiries efficiently.
• Lead & Quote Management: Respond to new incoming leads, answer initial inquiries, and provide accurate price quotes.
• Digital Inbox Management: Monitor and manage the customer portal inbox, ensuring timely responses to all digital requests.
• Product Knowledge: Learn the fundamentals of our fuel and lubricant product lines to confidently answer basic customer questions and guide them to the right solutions.
• New Customer Set-Up: Coordinate with the Master Data Management (MDM) team to set up new customer profiles and delivery locations accurately.
• Credit Coordination: Partner with the credit department to expedite the account opening process for new clients in a timely manner.

Requirements

• Experience: 2+ years of experience in sales support, customer service, or logistics (experience in the fuel, lubricant, or distribution industry is a major plus).
• Communication: Exceptional written and verbal communication skills. You know how to translate corporate talk into helpful customer solutions.
• Problem-Solving: A resourceful mindset. You don't just spot a delayed order; you're already on the phone with dispatch fixing it.
• Technical Aptitude: Ability to quickly learn product lines and navigate CRM/ERP systems, MDM software, and customer portals.
• Organization: Superior time-management skills with the ability to juggle multiple priorities without letting details slip through the cracks.
• Education: 2-year associates degree or higher, ideally in a business-related field.
• Core Values: Humble. Hungry. Smart. A down-to-earth achiever who thinks outside the box, strives to do more than what is required, and sees the bigger picture.