Travel Coordinator

About the role

The Travel Coordinator is responsible for delivering a smooth, cost-effective, and professional travel experience for Operation Smile’s employees, volunteers, and special guests traveling on behalf of the organization. This position manages all travel logistics while ensuring compliance with OSI travel policies, assists with negotiating favorable terms with vendors, and provides exceptional customer service.

Responsibilities

• Arrange and confirm travel for individuals, groups, and Operation Smile guests, including flights, lodging, and ground transportation.
• Use multiple travel management platforms (e.g., Navan, Christopherson Business Travel, SAP Concur, GDS) to book, track, and manage travel efficiently.
• Proactively monitor itineraries, anticipate disruptions, and rebook as needed to minimize delays or inconveniences for travelers.
• Ensure travel arrangements comply with OSI policies and preferred supplier agreements.
• Handle special requests such as visa guidance, baggage needs, loyalty programs, and seating assignments.
• Care for event support, coordinate travel logistics for medical programs, trainings, leadership meetings, and donor events, including large-scale group movements.
• Work closely with Global Program Operations and other stakeholders to align travel with event goals, budgets, and timelines.
• Provide after-hours support on a limited basis for urgent travel needs during active programs.

Qualifications

• Bachelor’s degree or equivalent experience in hospitality, travel management, business administration, or related field.
• 2+ years of experience coordinating international travel in a corporate, nonprofit, or travel agency environment.
• Hands-on experience using multiple travel booking platforms (Navan, Christopherson Business Travel, SAP Concur, Travelport+, Amadeus, Sabre, etc.).
• Strong organizational and problem-solving skills, with the ability to manage multiple priorities under tight deadlines.
• Excellent written and verbal communication skills.
• Ability to remain flexible, agile, and calm under pressure, adapting quickly to last-minute changes or disruptions.
• Proficiency with Microsoft Office Suite (Outlook and Excel required) and online booking systems.
• Ability to work outside of standard business hours when needed.
• Written and spoken fluency in Spanish is a plus.

Compensation

Operation Smile is committed to pay transparency. The anticipated salary range for this position is $42,000 to $52,500, which may vary slightly based on a candidate’s experience, qualifications, and geographic location.