Travel Coordinator

About the Role

As a Travel Coordinator, you will be the go-to travel expert for Roadies across Texas Roadhouse, Bubba's 33, and Jaggers. From booking flights and hotels to supporting large company events, you will play a key role in ensuring our teams get where they need to be seamlessly. This role is ideal for someone who is organized, customer-focused, and thrives in a fast-paced environment.

Schedule & Location

This is an on-site position working a hybrid schedule (minimum 3 days in the office weekly) at the Texas Roadhouse Support Center in Louisville, Kentucky.

Responsibilities

• Coordinate and book individual travel arrangements, including air, hotel, and rental cars
• Assist Roadies with urgent travel needs, itinerary changes, and travel-related questions
• Process travel requests through phone, email, and ServiceNow
• Support and troubleshoot Concur booking issues
• Coordinate group travel for meetings and events, including transportation, lodging, and attendee registrations
• Partner with Event Planners and hotel partners to manage room blocks, meeting spaces, payments, and event logistics
• Maintain accurate travel records, registrations, and documentation
• Manage hotel authorizations, travel credits, reward points, and company travel resources
• Coordinate specialty travel needs such as refrigerated truck rentals for restaurant operations
• Collaborate with internal departments to ensure travel expenses are coded accurately
• Provide exceptional customer service while supporting Roadies across the organization

Requirements

• High School Diploma or GED required
• Previous travel booking, hospitality, restaurant, or customer service experience is a plus
• Strong attention to detail and excellent organizational skills
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Outstanding communication and problem-solving skills
• Comfortable using Microsoft Office applications, including Excel, Outlook, and Word
• Experience with Concur, Worldspan GDS, or other travel booking systems is helpful, but training will be provided for the right candidate
• A passion for helping others and delivering an exceptional customer experience

Benefits

• Best-in-class benefits including medical, dental, vision, and 100% paid maternity leave
• Generous time off including vacation, parental, donor, and bereavement leave
• Wellness perks like on-site personal trainers, massages, a full gym, and a registered nurse
• Convenience services like car detailing, dry cleaning, and spray tans
• Financial support with 401(k), tuition reimbursement, stock units, and holiday bonuses
• Delicious perks from Willie's Joynt—a full-service cafe serving up legendary meals

Support Center employees who meet benefit eligibility receive a comprehensive total rewards package starting the first day of the month after 31 days of employment.