Travel Coordinator

About the role

The Travel Coordinator position at Billingsley Travel Agency focuses on improving workflow control while supporting family and group leisure travel, cruises, all-inclusive trips, theme parks, sports travel, weddings, and honeymoons. The role ensures every handoff clearly shows what is complete, what is pending, and who owns the next step within family travel operations.

Success in this role is measured by making workflow control more reliable and surfacing repeated failure points before they affect customers, partners, or teammates.

Responsibilities

• Coordinate the Travel Coordinator workflow by helping the team check incoming requests for completeness.
• Review the workflow by routing work to the correct next step.
• Maintain the workflow by tracking unresolved exceptions through closure.
• Track the workflow by documenting process issues that repeatedly slow execution.
• Own the workflow by keeping recurring work organized by owner and status.

Skills

• Use Group Booking Support and Status Tracking confidently within family travel operations.
• Apply Documentation without losing track of exceptions, owners, or deadlines.
• Document Task Management decisions clearly so teammates can follow the reasoning.
• Use sound judgment around Theme Park Travel Support, especially when escalation is required.

Role Details

This is a full-time, associate-level position, 100% remote within the United States.

Pay

Base salary: $42,000–$62,000 per year.