Transportation Services Representative 1 (Bilingual Spanish)

Oregon Department of Transportation – Driver and Motor Vehicles Division (DMV), Field Services Group / Sunset Region, Hillsboro

About the role

Bring your customer service skills to the Hillsboro DMV as a bilingual transportation services representative. In this role, you will assist the public with obtaining a driver license, registering vehicles, and issuing permits and license plates. You will administer knowledge, skill, and vision tests to potential drivers, ensure correct fees are collected, provide information about regulations and policies, and administer behind-the-wheel drive tests. Training is provided to make decisions using vehicle laws, agency policies, and regulations.

This position requires the ability to speak and read Spanish fluently. Indicate your Spanish speaking and reading skills in the application questionnaire.

Responsibilities

• Help the public register vehicles and apply for permits.
• Provide exceptional customer service while following privacy laws.
• Communicate clearly with customers from diverse backgrounds to accurately answer complex questions.
• Produce photo licenses, instruction permits, and identification cards.
• Administer, correct, and explain driver license tests.
• Conduct and interpret results of driver vision tests.
• Perform physical examinations of vehicles and verify vehicle identification numbers.
• Prepare daily bank deposits and account for sensitive inventory.
• Occasionally perform relief work in other DMV offices within the region.
• Stand for extended periods, work in inclement weather, work an irregular schedule, and lift up to 40 pounds.

Must be able to type at least 30 words per minute with a high level of accuracy. A typing assessment will be conducted at the time of interview for selected candidates.

Requirements

• Two years of public contact/customer service experience involving in-person or phone interactions, providing information about services/programs, or explaining/applying rules, regulations, and procedures.
• Experience or training using computers to retrieve and input data.
• Three months of experience collecting money and making change.
• Completion of an associate’s degree may substitute for one year of the public contact experience.
• Driving is an essential function of this position. Must possess a valid US driver license and an acceptable driving record. Pre-employment driving records checks will be conducted.

Preferred Qualifications

• Experience working in a fast-paced environment and dealing with stressful situations.
• Demonstrated computer literacy and reading comprehension skills.
• Experience providing excellent customer service.
• Experience handling multiple assignments and frequent interruptions.
• Experience effectively interpreting and communicating complex rules and policies to customers or clients.

Benefits

• Work/life balance, 11 paid holidays per year, and flexible work schedules.
• Paid leave and additional benefits (learn more at the ODOT careers page).
• Comprehensive and equitable base salary offer within the listed range, determined through an equal pay assessment based on application materials. PERS-eligible employees receive a 6.95% salary increase.
• Public Service Loan Forgiveness opportunity.

Pay

Monthly salary range: $3,952 – $5,458 (non-PERS).