Transportation Services Representative 1 (Bilingual Arabic)

About the role

The Transportation Services Representative 1 (Bilingual Arabic) position at the Oregon Department of Transportation's Driver and Motor Vehicles Division (DMV) Field Services Group / Sunset Region in Beaverton is seeking a bilingual individual fluent in Arabic to assist the public with various DMV services.

Responsibilities

• Assist the public with obtaining a driver license, registering vehicles and issuing permits and license plates.
• Administer knowledge, skill and vision tests to potential drivers.
• Ensure correct fees are collected.
• Provide information about regulations and policies.
• Administer behind-the-wheel drive tests.
• Perform physical examinations of vehicles and verify vehicle identification numbers.
• Prepare daily bank deposits and account for sensitive inventory.
• Occasionally perform relief work in other DMV offices within the region.
• May require standing for extended periods of time, working in inclement weather, working an irregular schedule and lifting up to 40 pounds.
• Must be able to type at least 30 words per minute with a high level of accuracy.

Requirements

This position requires the ability to speak and read Arabic fluently. Completion of an associate’s degree will substitute for one year of the public contact experience. Driving is an essential function of this position. You must have a valid US driver license and an acceptable driving record. We will conduct pre-employment driving records checks on our final candidate(s).

Qualifications

• Two years of public contact/customer service experience which involved dealing with the public in person or by phone providing information about services/programs or explaining and/or applying rules, regulations and procedures.
• Experience or training using computers to retrieve and input data.
• Three months experience collecting money and making change.

Skills

Experience working in a fast-paced environment and dealing with stressful situations.
Demonstrated computer literacy skills and reading comprehension skills.
Experience providing excellent customer service.
Experience handling multiple assignments and frequent interruptions.
Experience effectively interpreting and communicating complex rules and policies to customers or clients.

Benefits

Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more. Comprehensive and equitable base salary offer within the listed range. Public Service Loan Forgiveness opportunity!

Pay

$3,952 - $5,458

Schedule

Irregular schedule