Transportation Services Representative 1 (Bilingual Spanish)

Initial posting: 07/31/2026 • Application deadline: 08/10/2026

About the role

Bring your customer service skills to the Hillsboro DMV as a bilingual transportation services representative. In this role, you will assist the public with obtaining a driver license, registering vehicles, and issuing permits and license plates. We provide the training you need to make decisions using vehicle laws, agency policies, and regulations. This position requires the ability to speak and read Spanish fluently.

Responsibilities

• Help the public register vehicles and apply for permits.
• Provide exceptional customer service while following privacy laws.
• Communicate clearly with customers from diverse backgrounds to accurately answer complex questions.
• Produce photo licenses, instruction permits, and identification cards.
• Administer, correct, and explain driver license tests.
• Conduct and interpret results of driver vision tests.
• Perform physical examinations of vehicles and verify vehicle identification numbers.
• Prepare daily bank deposits and account for sensitive inventory.
• Occasionally perform relief work in other DMV offices within the region.
• Stand for extended periods, work in inclement weather, work an irregular schedule, and lift up to 40 pounds.
• Type at least 30 words per minute with a high level of accuracy (a typing assessment will be conducted at the time of interview for selected candidates).

Requirements

• Two years of public contact/customer service experience involving in-person or phone interactions, providing information about services/programs, or explaining/applying rules, regulations, and procedures.
• Experience or training using computers to retrieve and input data.
• Three months of experience collecting money and making change.
• Completion of an associate’s degree may substitute for one year of the public contact experience.
• Valid US driver license and acceptable driving record (driving is an essential function of this position).

Qualifications

We’d like to see the following attributes in your application materials:

• Experience working in a fast-paced environment and dealing with stressful situations.
• Demonstrated computer literacy and reading comprehension skills.
• Experience providing excellent customer service.
• Experience handling multiple assignments and frequent interruptions.
• Experience effectively interpreting and communicating complex rules and policies to customers or clients.

Benefits

• Work/life balance, 11 paid holidays a year, and flexible work schedules.
• Comprehensive and equitable base salary offer within the listed range (determined through an equal pay assessment based on application materials).
• Public Service Loan Forgiveness opportunity.
• If you are already a participating PERS member or become PERS eligible, the salary range will increase by 6.95%.

Pay

Non-PERS monthly salary range: $3,952 – $5,458.