Transportation Ambassador (Full-Time Winter Seaosnal)

Morning Shuttle Operations

The Seasonal Transportation Ambassador serves as a welcoming and knowledgeable resource for guests regarding resort and local transportation options throughout the winter ski season. This highly visible role focuses on enhancing the guest experience by providing transportation information, assisting with wayfinding, and ensuring guests are directed to the appropriate shuttle services.

• Welcome and engage guests while assisting them with transportation needs.
• Direct guests to the appropriate shuttle based on their destination and schedule.
• Communicate shuttle routes, departure times, and transportation procedures.
• Monitor guest flow and help maintain organized boarding areas.
• Cookordination with Transportation and Guest Services teams to address operational changes or delays.

Afternoon Lobby Ambassador Duties

Relocate to the resort lobby during afternoon and evening hours. Greet arriving and departing guests with a warm and professional demeanor. Provide information about resort transportation services, local transit options, and area attractions. Assist guests in arranging transportation and understanding available mobility options. Answer general guest inquiries and provide wayfinding assistance throughout the resort. Identify opportunities to create memorable guest experiences through personalized recommendations and assistance.

Guest Service Excellence

• Serve as an ambassador for the resort by maintaining a positive and professional presence at all times.
• Anticipate guest needs and proactively offer assistance.
• Resolve guest concerns related to transportation by partnering with appropriate departments.
• Stay informed about resort operations, events, weather conditions, and transportation schedules.
• Support the Guest Services team with additional duties as assigned.