Passenger Ambassador

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

Responsibilities

• Provide front-line customer service to passengers at designated airport locations as directed by airport staff.
• Ensure passengers are prepared to process through TSA checkpoints and assist in the efficient movement of passenger processing.
• Provide customer service in baggage claim for all arriving flights and assist with ground transportation needs.
• Assist in the collection of baggage carts between flights and collect debris.
• Perform minor cleaning of assigned locations and report areas requiring housekeeping attention.
• Stand, walk, move, and lift consistently throughout the shift.
• Communicate effectively and friendly with passengers to address their needs.

This position requires the ability and availability to work weekends (Fridays, Saturdays, and Sundays) and holidays.

Requirements

• Must be at least 18 years of age.
• Must be authorized to work in the United States.
• Must be able to clear a background and drug screen.
• Must be able to obtain an airport badge.
• Previous 1-2 years of customer service experience is preferred.
• Airline experience is preferred.
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.
• Ability to complete all required training, including airport compliance.

Qualifications

• At least one year of supervisory experience.
• Ability to stand, walk, move, and lift up to 75 pounds regularly.
• Ability to twist, turn, stretch, bend, climb, balance, stoop, kneel, and crouch frequently.
• Specific vision abilities required: close vision, peripheral vision, and ability to adjust focus.

Appearance Guidelines

• Employees are expected to present a professional, business-like image at all times.
• For male employees, a fully grown-in, well-maintained mustache, beard, or goatee is permitted.
• No visible tattoos or body piercings are allowed; tattoos must be covered by uniform or other approved means.
• Clean and well-maintained approved uniforms must be worn on shift.

Pay

$16.00 per hour

Benefits

• Medical, dental, and vision insurance.
• Flexible spending accounts.
• Long-term and short-term disability insurance.
• Life insurance and accident insurance.
• 401k retirement plan.
• Paid time off.

Paid training and advancement opportunities available (e.g., Driver, RAC Agent, Supervisor).