Transit Ambassador

About the role

Via is seeking engaging, approachable, and reliable Transit Ambassadors to act as local concierges on board public transit buses operating throughout West Palm Beach. As an Ambassador, your primary role is to serve as a friendly, welcoming presence—greeting passengers, assisting with general route questions, and enhancing the overall rider experience. This is a contractor role.

Responsibilities

• Warmly greet passengers boarding and exiting the vehicle.
• Answer basic rider inquiries regarding bus stops, local points of interest, fare options, and mobile transit apps.
• Maintain a visible, comforting, and helpful presence to foster a positive travel environment.
• Inform team leads of frequent rider questions, operational delays, or common passenger concerns.

Schedule

Contractors are scheduled in variable morning, afternoon, or evening shifts covering the following operating hours:

• Monday – Friday: 6:00 AM – 9:00 PM
• Saturday: 8:00 AM – 9:00 PM
• Sunday: 8:00 AM – 8:00 PM

Requirements & Qualifications

• High school diploma or equivalent (preferred).
• Strong communication skills with an upbeat, patient, and welcoming demeanor.
• Ability to stand, walk, and balance comfortably on board a moving bus for extended periods (shifts up to 2–8 hours), with flexibility to sit through low demand periods and in between stops.
• Local geography knowledge of West Palm Beach, major landmarks, and transit connections (e.g., Downtown Intermodal Center, Brightline, Tri-Rail) is a major plus.
• Bilingual abilities (English/Spanish or English/Haitian Creole) are highly valued in the West Palm Beach market.
• Wear professional attire, including branded West Palm Move apparel.
• Must be 18 years of age or older and eligible to work in the U.S. as an independent contractor (Form W-9/1099).

Pay

$19/hour