Transit Ambassador

Description

Step into the dynamic role of Transit Ambassador (Part-Time), where you will immerse yourself with our riders and become a vital, visible, and welcoming presence onboard the TRAXtrain. As a Transit Ambassador you join our UTA eco-system of support by engaging customers face-to-face with a friendly and upbeat attitude, helping the public get where they need to go.

Engagement

• Engage with riders actively throughout an entire shift
• Perform platform checks periodically during shifts
• Work in teams of two to three
• Provide a supportive presence onboard the TRAX train, including:
• Providing information
• Offering resources
• Answering customer questions
• Aid a variety of people in diverse and sometimes challenging circumstances
• Provide customers with up-to-date information about Utah Transit Authority (UTA) service
• Work in varied conditions, with potential exposure to extreme weather

Qualifications

• Minimum Qualifications REQUIRED EXPERIENCE: Experience in customer service or related roles providing face-to-face information with the ability to solve problems and resolve customer inquiries; working with underrepresented communities.
• PREFERRED EXPERIENCE: Training in CPR and emergency preparedness is a plus. Bi-lingual (Spanish or other) (in addition to English).
• EXPERIENCE: Experience working with communities experiencing homelessness, addiction, or at-risk categories. Trauma-informed knowledge and skills.
• Education/Licenses: High school diploma or equivalent. Successfully complete a required training program (provided). Be at least 18 years old. Driver’s license preferred but not required.

Skills

• Excellent communication (written and verbal)
• Customer service skills
• Excellent problem-solving skills
• De-escalation skills
• Tracking/recording-keeping
• Strong organizational skills, sense of responsibility/accountability

Benefits

• 11 days of paid time off (6.5 vacation days and 4.5 sick days)
• Increase in paid time off with tenure at UTA
• 10 paid holidays and two (2) floating holidays per year
• Training, development, and career advancement opportunities
• Employee assistance program – includes counseling, legal services, financial planning, etc.
• 457 Contribution Plan, available for immediate contributions and company matching
• Free transit passes for employees, their spouses, and their dependent children
• UTA Well – a comprehensive wellness program designed to support employees and dependents in their health and wellness goals
• Free on-site fitness facilities and discounted membership to VASA Fitness and EoS Fitness
• Discounted cell phone plans with T-Mobile and AT&T
• Pet insurance plan options (tailored plan coverage based on pet’s health and needs)

Pay

Pay Range: $18.13 or more, depending on experience

Schedule

Part-time position. There will be morning and/or evening shifts available Monday through Friday; specifics of shifts will be discussed and determined based on scheduling needs.

Contact Information

If interested, apply before: Monday, July 20th, 2026 @ 11:59 PM MST

Utah Transit Authority is an Equal Opportunity Employer of all persons regardless of race, color, religion, sex, national origin, age, disability, covered veterans, sexual orientation, and gender identity. Women, minorities, and people with disabilities are encouraged to apply.

All applicants considered for employment must pass a thorough criminal background check and drug test. This job requires regular and predictable attendance and adherence to employee expectations regarding timeliness and communication.

UTA reserves the right to determine the equivalencies of education and experience.

For more information on UTA’s Total Rewards benefits package, please visit: https://jobs.jobvite.com/rideuta/#benefits

Utah Transit Authority is a drug-free workplace, subject to federal drug and alcohol testing regulations under 49 CFR Part 40, 655, and 219. All offers for employment are contingent upon a successful pre-employment drug test. If a pre-employment test returns a non-negative result, an application for employment may be rejected. All employees are subject to reasonable suspicion and post-accident testing for drug and alcohol use. All safety sensitive employees are subject to random testing for drug and alcohol use.