Transit Ambassador

This is a BART Police Officers' Association (BPOA) represented position. All external candidates will start at Step 1.

Pay

Step 1: $31.89/hourly to Step 5: $39.17/hourly

About the role

Join the SF Bay Area Rapid Transit (BART) Police Department as a Transit Ambassador and play an essential role in supporting a safe and equitable transit system. This role is crucial to ensuring a safe, comfortable, and efficient travel experience for all BART patrons. Transit Ambassadors act as a visible, approachable presence across the system, providing assistance, fostering positive interactions, and supporting the overall safety and well-being of our passengers.

Responsibilities

• Act as a visible point of contact for passengers, providing information on schedules, fares, policies, and transit system operations.
• Assist with route navigation and address inquiries regarding BART services.
• Help ensure the safety of passengers by monitoring station and platform activity, identifying potential hazards, and reporting suspicious or unsafe behavior to appropriate authorities.
• Engage with passengers to promote safe travel practices, BART services, and system updates. Offer educational materials and conduct outreach efforts to enhance the rider experience.
• Address and de-escalate passenger concerns or complaints in a professional, calm, and customer-focused manner. Resolve issues quickly and effectively to maintain a positive environment for all riders.
• Work closely with BART Police, station agents, and other BART personnel to ensure seamless operations and a coordinated response to incidents when necessary.
• Ride BART trains on specified lines at designated times to monitor activities.
• Punctually attend daily briefing meetings to receive assignments.
• Interact and engage with BART personnel, the public, and others to establish an official presence and deter disruptive behavior within the BART system.
• Assist in medical emergencies on BART property by gathering information, providing logistical support, and/or providing first-aid as appropriate; summon medical response when needed.
• Provide various routine assistance to BART personnel; may operate various office equipment; gather, maintain, and retrieve records as directed; fill out forms and write basic reports; enter data into appropriate computer database or application.
• Prepare written reports on incidents and provide to supervisor in a timely manner; document other activities as specified by supervisor.
• Observe and report any type of suspicious activity and/or behavior to the appropriate personnel; summon assistance as necessary and as appropriate.
• Work with management to perform outreach within the community and participate in departmental efforts including informational presentations.
• Participate in and successfully complete required training.
• Maintain transparency by wearing body-worn camera to video record contacts.
• May be required to operate District vehicles.

Requirements

• Possession of a high school diploma, GED, or recognized equivalent.
• One (1) year of (full-time equivalent) community service or similar experience which involved interacting and engaging with people from a variety of backgrounds.
• Available and willing to work varying hours, nights, weekends, holidays, and special events as scheduled.
• Possess and maintain a valid California Driver’s License.
• Available to work under varied conditions, including inclement weather.
• Complete required District training.
• Wear designated attire as required by BART.
• Undergo an extensive law enforcement background check.

Skills

• Principles and practices of effective customer service.
• Methods and techniques of effective communication.
• Current office procedures and practices, including the use of online computer equipment.
• Applicable BART rules and safety regulations.
• Reading, interpreting, and following a variety of instructions.
• Communicating effectively, both orally and in writing.
• Remaining professional and courteous when dealing with disorderly patrons.
• Maintaining basic and accurate records and other reports as needed.
• Exercising sound judgment.
• Recognizing unusual, hazardous, or emergency situations and taking appropriate actions according to specified regulations.