Training Support Coordinator

About the role

Cincy Connect Services is seeking a Training Support Coordinator for hands-on work centered on workflow control and the day-to-day demands of customer-support outsourcing across phone, email, chat, social channels, help desk, technical support, quality, and service operations. The role ensures workflow control leaves owners, evidence, and next actions visible.

Responsibilities

• Review the Training Support Coordinator workflow by helping the team track unresolved exceptions through closure.
• Maintain the Training Support Coordinator workflow by documenting process issues that repeatedly slow execution.
• Track the Training Support Coordinator workflow by keeping recurring work organized by owner and status.
• Own the Training Support Coordinator workflow by checking incoming requests for completeness.
• Coordinate the Training Support Coordinator workflow by routing work to the correct next step.

Quality Standard

The role is working well when workflow control becomes more reliable and repeated failure points are surfaced before they affect customers, partners, or teammates.

Skills

• Use Training Support Coordinator Workflow and Workflow Management confidently.
• Apply Training Support Coordination without losing track of exceptions, owners, or deadlines.
• Document reporting decisions clearly enough that another teammate can follow the reasoning.
• Use sound judgment around Customer Support, especially when escalation is required instead of assumption.

Schedule

Full-time, 100% remote within the United States.

Pay

Base salary: $42,000–$62,000 per year.