Training Coach

About the role

We're looking for a Training Coach - MA to join our dynamic team at GoHealth Urgent Care. This role is crucial in helping new and existing team members develop the skills and confidence to excel in their roles.

Responsibilities

• Teach and validate team members' technical skills using pre-approved methods and procedures.
• Conduct orientation and training sessions to cover predetermined learning items.
• Host Learning Coach Workshops as needed.
• Complete classroom-based training and Airtable compliance documentation.
• Maintain a flexible schedule to accommodate new hires with challenging schedules.
• Provide in-center coaching and hands-on training to new team members.
• Offer support and training to other Training Coaches nationally.
• Attend mandatory operations/learning meetings and conduct patient registration.
• Manage and track completion of Core Competency Checklist items.
• Document and report on team member performance.
• Perform various patient care responsibilities as outlined in the Medical Assistant Guideline document.

Requirements

• Graduate of a Medical Assistant Program preferred.
• 1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred.
• CPOE must be obtained within 2 weeks of hire if Medical Assistant Certification is not obtained upon hire.
• High school diploma or equivalent required.
• One of the following certifications is required at time of hire:
• ARMA - American Registry of Medical Assistants
• CCMA - Certified Clinical Medical Assistant (verified through NHA)
• CMA - Certified Medical Assistant (verified through AAMA)
• RMA - Registered Medical Assistant (verified through AMT or AAH)
• NCMA - National Certified Medical Assistant (verified through NCCT)
• NRCMA - Nationally Registered Certified Medical Assistant (verified through the National Association for Health Professionals)
• One of the following certifications is required at time of hire:
• Graduate of an Accredited School of Nursing or LPN/RN
• EMT - Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians)
• CNA - Certified Nursing Assistant
• Basic Life Support (BLS) required at time of hire.
• Proficient use and understanding of medical terminology.
• Proficiency in Microsoft Office programs.
• Excellent verbal and written communication skills.
• Excellent organizational skills.

Qualifications

• Medical Assistant experience preferred for Graduate of a Medical Assistant Program or 2+ years of experience within the last 3 years under a licensed healthcare supervisor in lieu of a Medical Assistant program.
• Training or related experience required.
• Experience using Electronic Health Record (EHR).
• Urgent care experience preferred.

Skills

• Collaboration: Takes ownership for collectively establishing productive partnerships and relationships.
• Innovation: Consistently uses good judgment, applying creativity to overcome obstacles.
• Diversity and Inclusion: Foster’s diversity and inclusion, to be able to better understand team members, our customers, and partners.
• Courage & Integrity: Models and practices the highest ethical and professional standards.
• Accountability: Always shows initiative, demonstrates a bias to action and gets things done.
• FLEXIBILITY: Open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles.
• ORAL COMMUNICATION: Expresses information (ideas or facts) to individuals or groups effectively, considering the audience and nature of the information (technical, sensitive, controversial, etc.).
• PROBLEM SOLVING: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
• SELF-MANAGEMENT: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner.
• TECHNICAL COMPETENCE: Uses or gains knowledge that is necessary to perform the major functions that are described above.
• WRITING: Recognizes and uses correct English grammar, punctuation, and spelling; communicates information in a succinct and organized manner.
• CUSTOMER SERVICE: Demonstrates a results-oriented focus for delivering appropriate services in an accurate, complete, and timely fashion.
• TEAMWORK/COLLABORATION: Demonstrates skills and abilities in collaborative efforts with experience in team/project-oriented activities.
• RELATIONSHIP MANAGEMENT: Maintains good communication and a positive relationship with employees at all levels of the organization to promote employee satisfaction.
• ORGANIZATION: Advanced organizational skills with the ability to handle multiple assignments.