Training Coach

About the role

We're looking for a Training Coach - MA to join our team. This role partners with the learning and operations team to create an effortless onboarding and training experience for new and existing team members.

Responsibilities

• Teach and evaluate team members' technical skill competencies using pre-approved methods and procedures.
• Conduct orientation to the center, department and/or organization to cover predetermined learning items.
• Train and train team members to bring them up to predetermined levels of competency for the specific job.
• Host Learning Coach Workshops, as needed.
• Act as a backup to the Training Specialists and complete classroom-based training.
• Complete Airtable compliance documentation.
• Maintain a flexible schedule to accommodate new hires with challenging schedules.
• Provide in-center coaching to new team members on all assigned areas of the core competencies.
• Offer hands-on market-specific training needs, including new hire training, market process updates/changes, clinical refresher needs, registration process refresh/updates, and annual competencies.
• Ensure accountability of team members' competence validation.
• Collaborate with Training Specialists and Learning team leaders for ongoing quality improvements for the training program.
• Conduct 30, 60, 90-day check-ins for training needs, including check-ins to assess comfort level.
• Track and manage the assigned completion of Core Competency Checklist items and submit e-forms when completed.
• Provide timely feedback on assigned team member performance and escalate any issues if required.
• Operate in a mobile capacity; travel to sites where majority of new hires' home locations are near, as assigned.
• Support, partner, and train other market Training Coaches nationally, as needed.
• Attend mandatory operations/learning meetings on behalf of the Training Specialist in their absence.
• Process co-pays and schedule patient appointments for assigned centers.
• Coordinate provider referrals to assigned specialists.
• Answer patient questions regarding their care and keep them informed of their status.
• Inform technical staff of patient flow.
• Prepare patients for examination, including conducting interviews to verify patient information, record medical history; confirm purpose of visit; etc.
• Perform preliminary physical tests (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to providers as needed.
• Conduct point-of-care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to providers.
• Stock supplies and maintain exam rooms, front desk, and reception area; ensure providers have medical supplies needed.
• Complete order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.
• Maintain medical records and scan charts to patient files.
• Answer phone calls, collect and sort daily incoming and outgoing postal correspondence.
• Ensure reception area is well maintained.
• Conduct courtesy call-backs for patient follow-up.
• Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
• Other patient care responsibilities as defined in the Medical Assistant Guideline document.

Requirements

• Graduate of a Medical Assistant Program preferred.
• 1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred.
• CPOE must be obtained within 2 weeks of hire if Medical Assistant Certification is not obtained upon hire required.
• High school diploma or equivalent required.
• Medical Assistant experience preferred for Graduate of a Medical Assistant Program or 2+ years of experience within the last 3 years under a licensed healthcare supervisor in lieu of a Medical Assistant program preferred.
• Training or related experience required.
• Experience using Electronic Health Record (EHR).
• Urgent care experience preferred.
• One of the following certifications is required at time of hire: ARMA, CCMA, CMA, RMA, NCMA, NRCMA.
• One of the following certifications is required at time of hire: Graduate of an Accredited School of Nursing or LPN or RN, EMT, CNA, Basic Life Support (BLS).
• Computerize Provider Order Entry (CPOE) certification for order entry is required within two weeks of start date and must be kept active in lieu of MA certification within the first 15 months of hire.

Qualifications

• Proficient use and understanding of medical terminology.
• Clinical skills in Point of Care Testing, vitals intake, clinical laboratory procedures.
• Proficiency in Microsoft Office programs (i.e., Word, Excel, PowerPoint, Outlook, etc.).
• Excellent verbal and written communication skills.
• Excellent presentation skills.
• Excellent organizational skills.