Training Coach

About the role

We're looking for a Training Coach - MA to join our team. This role partners with the learning and operations team to create an effortless, personal, and connected onboarding and training experience. The ideal candidate will teach and evaluate team members' technical skill competencies, conduct orientation, and host Learning Coach Workshops.

Responsibilities

• Teach and validate team members’ technical skill competencies using pre-approved methods and procedures.
• Conduct orientation to the center, department, and/or organization to cover predetermined learning items.
• Train and coach team members to reach predetermined levels of competency for the specific job.
• Host Learning Coach Workshops as needed.
• Complete classroom-based training and Airtable compliance documentation.
• Maintain a flexible schedule to accommodate new hires with challenging schedules.
• Provide in-center coaching to new team members on core competencies.
• Offer hands-on training for market-specific needs, including new hire training, market process updates, clinical refresher needs, registration process updates, and annual competencies.
• Ensure accountability of team members’ competence validation.
• Collaborate with Training Specialists and Learning team leaders for ongoing quality improvements.
• Support market operation training needs related to the team members’ learning journey.
• Maintain Airtable compliance by completing and uploading Core Competency Checklist and submitting Competency Evaluations.
• Provide timely feedback on assigned team member performance and escalate issues if required.
• Operate in a mobile capacity; travel to sites where majority of new hires' home locations are near, as assigned.
• Support other market Training Coaches nationally as needed.
• Attend mandatory operations/learning meetings on behalf of the Training Specialist in their absence.
• Perform patient registration, including securing required paperwork and insurance documentation, verifying patient eligibility, processing co-pays, scheduling appointments, and answering patient questions.
• Coordinate provider referrals to assigned specialists.
• Perform preliminary physical tests (blood pressure, weight, temperature, etc.), conduct point of care testing, and prepare patients for examinations.
• Stock supplies and maintain exam rooms, front desk, and reception area; ensure providers have medical supplies needed.
• Complete order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.
• Maintain medical records and scan charts to patient files.
• Answer phone calls, collect and sort daily incoming and outgoing postal correspondence.
• Ensure reception area is well-maintained.
• Conduct courtesy call-backs for patient follow-up.
• Follow operating instructions to perform and document daily controls and calibration of equipment; troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
• Other patient care responsibilities as defined in the Medical Assistant Guideline document.

Requirements

• Graduate of a Medical Assistant Program preferred
• 1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred
• CPOE must be obtained within 2 weeks of hire if Medical Assistant Certification is not obtained upon hire required
• High school diploma or equivalent required
• Medical Assistant experience preferred for Graduate of a Medical Assistant Program or 2+ years of experience within the last 3 years under a licensed healthcare supervisor in lieu of a Medical Assistant program preferred
• Training or related experience required
• Experience using Electronic Health Record (EHR)
• Urgent care experience preferred
• One of the following certifications is required at time of hire:
• ARMA - American Registry of Medical Assistants
• CCMA - Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association)
• CMA - Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant)
• RMA - Registered Medical Assistant (verified through AMT, American Medical Technologists or AAH, American Allied Health)
• NCMC - National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing)
• NRCMA – Nationally Registered Certified Medical Assistant (verified through the National Association for Health Professionals)
• Or the following certifications are excepted at the time of hire:
• Graduate of an Accredited School of Nursing or LPN or RN
• EMT - Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians)
• CNA - Certified Nursing Assistant
• Basic Life Support (BLS) required at time of hire
• Proficient use and understanding of medical terminology
• Clinical skills in Point of Care Testing, vitals intake, clinical laboratory procedures
• Proficiency in Microsoft Office programs (i.e., Word, Excel, PowerPoint, Outlook, etc.)
• Excellent verbal and written communication skills
• Excellent presentation skills
• Excellent organizational skills

Qualifications

• Education: Graduate of a Medical Assistant Program preferred
• Experience: 1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred
• CPOE certification required within 2 weeks of hire
• High school diploma or equivalent required
• Medical Assistant experience preferred for Graduate of a Medical Assistant Program or 2+ years of experience within the last 3 years under a licensed healthcare supervisor in lieu of a Medical Assistant program preferred
• Training or related experience required
• Experience using Electronic Health Record (EHR)
• Urgent care experience preferred
• One of the following certifications is required at time of hire:
• ARMA - American Registry of Medical Assistants
• CCMA - Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association)
• CMA - Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant)
• RMA - Registered Medical Assistant (verified through AMT, American Medical Technologists or AAH, American Allied Health)
• NCMC - National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing)
• NRCMA – Nationally Registered Certified Medical Assistant (verified through the National Association for Health Professionals)
• Or the following certifications are excepted at the time of hire:
• Graduate of an Accredited School of Nursing or LPN or RN
• EMT - Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians)
• CNA - Certified Nursing Assistant
• Basic Life Support (BLS) required at time of hire
• Knowledge: Proficient use and understanding of medical terminology
• Skills: Clinical skills in Point of Care Testing, vitals intake, clinical laboratory procedures
• Software: Proficiency in Microsoft Office programs (i.e., Word, Excel, PowerPoint, Outlook, etc.)
• Communication: Excellent verbal and written communication skills
• Organization: Excellent organizational skills