Training Coach

About the role

We're looking for a Training Coach - MA to join our team. This role partners with the learning and operations team to create an effortless, personal, and connected onboarding and training experience. The ideal candidate will have a background in Medical Assistant programs or relevant experience.

Responsibilities

• Teach and evaluate team members' technical skill competencies using pre-approved methods and procedures.
• Conduct orientation to the center, department and/or organization to cover predetermined learning items.
• Train and train team members to bring them up to predetermined levels of competency for the specific job.
• Host Learning Coach Workshops, as needed.
• Act as a backup to the Training Specialists and complete classroom-based training.
• Ensure a flexible schedule to capture new hires with challenging schedules.
• Provide in-center coaching to new team members on all assigned areas of the core competencies.
• Offer hands-on market specific training needs, from new hire training, check-ins, market process updates/changes, clinical refresher needs, registration process refresh/updates, and annual competencies.
• Ensure accountability of team members’ competence validation.
• Collaborate with Training Specialists and Learning team leaders for ongoing quality improvements for the training program.
• Attend mandatory operations/learning meetings on behalf of Training Specialist in their absence.
• Support other market Training Coaches nationally, as needed.
• Perform patient care responsibilities such as patient registration, processing co-pays, scheduling appointments, answering patient questions, coordinating referrals, performing preliminary tests, and maintaining medical records.

Requirements

• Education: Graduate of a Medical Assistant Program preferred, 1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred.
• Certifications: One of the following certifications is required at time of hire: ARMA, CCMA, CMA, RMA, NCMA, NRCMA. Basic Life Support (BLS) required at time of hire.
• Computer Skills: Proficient use and understanding of medical terminology, clinical skills in Point of Care Testing, vitals intake, clinical laboratory procedures, proficiency in Microsoft Office programs.
• Communication Skills: Excellent verbal and written communication skills, excellent presentation skills.
• Organizational Skills: Excellent organizational skills.

Qualifications

• High school diploma or equivalent required.
• Medical Assistant experience preferred for Graduate of a Medical Assistant Program or 2+ years of experience within the last 3 years under a licensed healthcare supervisor in lieu of a Medical Assistant program preferred.
• Training or related experience required.
• Experience using Electronic Health Record (EHR).
• Urgent care experience preferred.

Skills

• Collaboration: Takes ownership for collectively establishing productive partnerships and relationships.
• Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation.
• Diversity and Inclusion: Foster’s diversity and inclusion, to be able to better understand team members, our customers, and partners.
• Courage & Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners, and fellow team members, deeply engaging in the business.
• Accountability: Always shows initiative, demonstrates a bias to action and gets things done.
• FLEXIBILITY: Open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles.
• ORAL COMMUNICATION: Expresses information (ideas or facts) to individuals or groups effectively, considering the audience and nature of the information (technical, sensitive, controversial, etc.).
• PROBLEM SOLVING: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
• SELF-MANAGEMENT: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
• TECHNICAL COMPETENCE: Uses or gains knowledge that is necessary to perform the major functions that are described above.
• WRITING: Recognizes and uses correct English grammar, punctuation, and spelling; communicates information in a succinct and organized manner; produces written information that is appropriate for the intended audience.
• CUSTOMER SERVICE: Demonstrates a results-oriented focus for delivering appropriate services in an accurate, complete, and timely fashion.
• TEAMWORK/COLLABORATION: Demonstrates skills and abilities in collaborative efforts with experience in team/project-oriented activities.
• RELATIONSHIP MANAGEMENT: Maintains good communication and a positive relationship with employees at all levels of the organization to promote employee satisfaction. Projects excellent customer relations in all interactions.
• ORGANIZATION: Advanced organizational skills with the ability to handle multiple assignments.

Benefits

GoHealth offers competitive benefits including health insurance, retirement plans, paid time off, and more. We also provide opportunities for professional development and growth within the organization.

Pay

The pay range for this position is $XX.XX - $XXXX per hour, depending on experience and qualifications.

Schedule

The Training Coach - MA typically works a flexible schedule, including evenings and weekends, to accommodate the needs of new hires and the overall operations of the organization.