Training Coach

About the role

We are seeking a Training Coach - MA to join our dynamic team at GoHealth Urgent Care. This role partners with the learning and operations team to create an effortless, personal, and connected onboarding and training experience.

Responsibilities

• Teach and evaluate team members' technical skill competencies using pre-approved methods and procedures.
• Conduct orientation to the center, department and/or organization to cover predetermined learning items.
• Host Learning Coach Workshop, as needed.
• Act as a backup to the Training Specialists and complete classroom-based training.
• Ensure accountability of team members’ competence validation.
• Collaborate with Training Specialists and Learning team leaders for ongoing quality improvements for the training program.
• Attend mandatory operations/learning meetings on behalf of Training Specialist in their absence.
• Support other market Training Coaches nationally, as needed.
• Perform patient care responsibilities such as patient registration, processing co-pays, scheduling appointments, answering patient questions, and maintaining medical records.

Requirements

• Education: Graduate of a Medical Assistant Program preferred, 1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred.
• Certifications: CPOE must be obtained within 2 weeks of hire if Medical Assistant Certification is not obtained upon hire required. One of the following certifications is required at time of hire: ARMA, CCMA, CMA, RMA, NCMA, NRCMA.
• Licenses/Certifications: Basic Life Support (BLS) required at time of hire.
• Computerize Provider Order Entry (CPOE) certification for order entry is required within two weeks of start date and must be kept active in lieu of MA certification within the first 15 months of hire.
• Knowledge, Skills and Abilities: Proficient use and understanding of medical terminology, clinical skills in Point of Care Testing, vitals intake, clinical laboratory procedures, proficiency in Microsoft Office programs, excellent verbal and written communication skills, excellent presentation skills, excellent organizational skills.

Qualifications

• Work Experience: Medical Assistant experience preferred for Graduate of a Medical Assistant Program or 2+ years of experience within the last 3 years under a licensed healthcare supervisor in lieu of a Medical Assistant program preferred.
• Training or related experience required.
• Experience using Electronic Health Record (EHR).
• Urgent care experience preferred.