Training Coach

About the role

We are seeking a Training Coach - MA to join our dynamic team at GoHealth Urgent Care. This role is responsible for executing on the practical skills training phase of new hire training, fostering growth, and enhancing the socialization of learners.

Responsibilities

• Teach and evaluate team members' technical skill competencies using pre-approved methods and procedures.
• Conduct orientation to the center, department, and/or organization to cover predetermined learning items.
• Train and train team members to bring them up to predetermined levels of competency for the specific job.
• Host Learning Coach Workshops, as needed.
• Act as a backup to the Training Specialists and complete classroom-based training.
• Complete Airtable compliance documentation.
• Maintain a flexible schedule to capture new hires with challenging schedules.
• Provide in-center coaching to new team members on all assigned areas of the core competencies.
• Offer hands-on market specific training needs, from new hire training to annual competencies.
• Ensure accountability of team members’ competence validation.
• Collaborate with Training Specialists and Learning team leaders for ongoing quality improvements for the training program.
• Attend mandatory operations/learning meetings on behalf of the Training Specialist in their absence.
• Support other market Training Coaches nationally, as needed.
• Perform patient registration, including securing required paperwork and insurance documentation, verifying patient eligibility, processing co-pays, scheduling appointments, and coordinating provider referrals.
• Answer patient questions regarding their care and keep them informed of their status.
• Inform technical staff of patient flow.
• Prepare patients for examination, including conducting interviews to verify patient information, recording medical history, confirming purpose of visit, and performing preliminary physical tests (blood pressure, weight, temperature, etc.).
• Perform point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG).
• Stock supplies and maintain exam rooms, front desk, and reception area; ensure providers have medical supplies needed.
• Complete order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.
• Maintain medical records and scan charts to patient files.
• Answer phone calls, collect and sort daily incoming and outgoing postal correspondence.
• Ensure reception area is well maintained.
• Conduct courtesy call-backs for patient follow-up.
• Follow operating instructions to perform and document daily controls and calibration of equipment; troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
• Perform other patient care responsibilities as defined in the Medical Assistant Guideline document.

Requirements

• Graduate of a Medical Assistant Program preferred.
• 1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred.
• CPOE must be obtained within 2 weeks of hire if Medical Assistant Certification is not obtained upon hire required.
• High school diploma or equivalent required.
• Medical Assistant experience preferred for Graduate of a Medical Assistant Program or 2+ years of experience within the last 3 years under a licensed healthcare supervisor in lieu of a Medical Assistant program preferred.
• Training or related experience required.
• Experience using Electronic Health Record (EHR).
• Urgent care experience preferred.
• One of the following certifications is required at time of hire:
• ARMA - American Registry of Medical Assistants
• CCMA - Certified Clinical Medical Assistant (verified through NHA)
• CMA - Certified Medical Assistant (verified through AAMA)
• RMA - Registered Medical Assistant (verified through AMT or AAH)
• NCMA - National Certified Medical Assistant (verified through NCCT)
• NRCMA - Nationally Registered Certified Medical Assistant (verified through the National Association for Health Professionals)
• Or the following certifications are excepted at the time of hire:
• Graduate of an Accredited School of Nursing or LPN or RN
• EMT - Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians)
• CNA - Certified Nursing Assistant
• Basic Life Support (BLS) required at time of hire.
• Proficient use and understanding of medical terminology.
• Clinical skills in Point of Care Testing, vitals intake, clinical laboratory procedures.
• Proficiency in Microsoft Office programs (i.e., Word, Excel, PowerPoint, Outlook, etc.).
• Excellent verbal and written communication skills.
• Excellent presentation skills.
• Excellent organizational skills.