Training Centre Co-ordinator

At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're part of something that matters to millions. We believe our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. We're committed to creating a diverse, inclusive workplace and value flexibility to support a healthy work-life balance. As a Disability Confident Leader, we accommodate individual needs throughout the recruitment process.

About The Role

This role sits within Business Services, Route Services at Network Rail. Business Services includes the Training function, which delivers high-quality learning and development opportunities to enable colleagues to build capability, enhance performance, and progress in their careers. The team supports continuous professional development, driving individual and organisational success.

Contract type: permanent
Hours: Full time, 35 hours per week
Location: York Training Centre
Working pattern: Hybrid working — employees are expected to work from a Network Rail location for 60% of their weekly hours (typically 3 days for full-time roles, pro-rata for part-time).

Responsibilities

• Produce a robust training delivery plan to accommodate all Network Rail Training Catalogues and meet annual key performance indicators and customer demand in conjunction with delegates and training team members.
• Maximise trainer and venue utilisation through regular reporting, monitoring, and collaboration with delegates and training team members. Consider the health and wellbeing of trainers and customers when producing the training plan.
• Actively support delivery of the Planning and Administration volumes and annual Key Performance Indicators.
• Understand approved supplier frameworks and adhere to framework policy when liaising with external training suppliers to procure services to meet training demand in line with customer budgets.
• Forecast the cost of the training delivery plan against customer budgets and monitor records of expenditure on external suppliers to identify risks to the training delivery team.
• Collaborate with external suppliers, colleagues in Planning and Administration, and the delivery team to offer a seamless and consistent service to training delivery teams and customers.
• Act as a contact point for the central Planning & Administration (P&A) team and liaise with the Central team on behalf of delivery to resolve local planning concerns or issues.
• Support reactive changes to the training delivery plan, assisting the Training Delivery Manager with the smooth and efficient running of courses and day-to-day support activities within the Centre, including ordering equipment or coordinating third-party trainers on site.
• Support the Training Support Manager with regional or route requests or delivery schedule changes.
• Propose and support improvements to the Planning and Administration system to deliver an effective, efficient, customer-focused, flexible, and agile planning service. Escalate issues where applicable.
• The post holder may be required to cover multiple locations.

Requirements

• Experience of working in a training environment.
• Excellent communication skills.
• Excellent customer service skills.
• Excellent attention to detail and a quality-driven approach to working.
• Ability to organise and prioritise own workload.
• Understanding of the railway competence management system.
• Demonstrable experience of logistic planning.

Qualifications

The following knowledge areas could set you apart:

• Knowledge of the railway industry and rail training sector.
• Knowledge of training catalogues and the training supply chain.
• Knowledge of Training Standards.
• A working knowledge of Cygnum.

Benefits

• 28-day annual leave with the option to buy and sell days.
• Generous maternity, paternity, and adoption leave to support employees during significant life moments.
• Choice of pension schemes.
• 75% discount on leisure travel for you and your family.
• 5 days paid volunteer or carers leave.
• Up to 75% subsidised Rail and Underground travel.
• Gym Pass — access to gyms across the UK.
• My Benefits platform — offering national and local retail discounts.

Pay

£29,064.00 per annum (Band 5).