Training Center Administrator

About the role

The Training Center Administrator position supports planning and execution of technical training efforts for the MNA technical training team. General duties include planning and administrative tasks for future training sessions, support of training sessions at the West Bend training center, and invoicing/other follow‑up efforts. The Training Administrator reports to the Regional Training Manager. Given the diversity of tasks to be accomplished, you will need to be versatile, dynamic and organized! You will need to be familiar with the company’s environment, its businesses, and have the ability to listen and communicate in order to take into account all of the personnel’s needs. Administrative tasks are part of their daily work. In addition, a good legal knowledge of training is an important asset.

Responsibilities

• Manage training calendar details
• Manage training email blasts and communication
• Manage factory training and virtual training registrations
• Manage and support virtual training meeting entries
• Manage follow‑up process for factory and virtual training
• Manage training invoicing
• Manage factory training logistics (schedule and support hotel reservation blocks/catering orders)
• Manage training center planning and administration
• Support training center events and activities (welcome trainees, forms, attendance lists…)
• Support and monitor regional training activities
• Maintain and monitor technical training tracker
• Monitor and support technical publications tracker
• Provide feedback and suggestions for department processes
• Support development of technical training content
• Handle marketing topics: survey, feedbacks, design the training brochure/flyer
• Manage subsidiary training event planning
• Support technical training transformation project
• Manage Manitou Group University administrative tasks
• Monitor technical training “Assist” (after‑sale tools) tickets and coordinate responses
• Data entry – after training sessions, enter the training records into the system
• Locate machines for training – work with the dealer network to provide machines for training sessions
• Daily communication, supporting the dealer network – via email or phone
• Manage the training center supplies, snacks, drinks, etc.

Requirements

• 3‑5 years of experience preferred in a pertinent/similar role
• Experience in dealer environment preferred
• High school education or equivalent; Associate or Bachelor’s degree preferred
• Must be authorized to work in the United States

Skills

• Effective listening, oral, and written communication skills
• Effective prioritization of daily and weekly activities
• Experience with and understanding of Google Suite solutions
• Ability to work independently
• Ability to analyze and summarize

Pay

Base pay range: $20.00 – $22.50 per hour, with potential quarterly bonus based on performance.

Schedule

Hybrid position: after onboarding, opportunity to work remotely 1 day per week; no travel required.

Benefits

• Medical, dental, and vision coverage
• Matching 401(k)
• Tuition reimbursement
• Volunteer program
• Wellness activities
• Employee and family activities throughout the year