Trainer, Technology and Systems

About the role

This position is responsible for identifying training needs, developing training materials, and delivering technical computer application, technology, and system training. He/she will coordinate training requirements based on needs identified through the organization and goals aligned with employee growth and development.

Responsibilities

• Identify technology and system skill gaps throughout organization
• Design training courses and develop training content based on input from various functions
• Stay up to date with changing technology, including all computer applications, systems and functions used throughout the organization
• Work alongside an instructional designer to determine the best approaches to address technology and system skill gaps, accounting for the intended audience to ensure adult learning methods are integrated and class activities validate learning
• Subject matter expert for process workflows throughout various systems within the ERP
• Support an instructional designer in documenting processes and features used to develop training and resource materials, including Quick Reference Cards and User Guides
• Stay up to date on new training methods and proactively research teaching techniques
• Create eLearning content, including video tutorials or applicable SCORM packages to deploy through the Kodiak LMS
• Conduct field office training, local training, and virtual training for all Kodiak technology system applications
• Provide secondary end-user support related to technology and computer system applications, including training for the IT Support Help Desk on computer applications
• Maintain the completion records for training participants, by ensuring timely and accurate attendance and grading records are maintained within the Kodiak LMS
• Conduct technical assessments to ensure successful knowledge transfer and skill competency for each training class objective
• Provide feedback for review and update content accordingly

Requirements

• In-depth knowledge of technology and systems
• Over 5 years of experience training ERP and HRIS systems
• Proficiency with Microsoft Dynamics 365, Microsoft Office Suite (PowerPoint, Outlook, Excel, Teams, Word), Microsoft SharePoint, Microsoft Power BI, Workday HRIS, Salesforce
• Well versed in systems and business processes, including workflows and integration points across modules and systems
• Organizational skills to streamline highly technical content into manageable portions of information
• Excellent presentation and communication skills
• Calm and patient demeanor, with the ability to adapt to various learning styles
• Leadership and mentor skills

Qualifications

• Strong organizational skills
• Strong verbal and written communication skills
• Proficient use of Microsoft Office
• Understanding of learning management tools, eLearning, and Learning Management System (LMS) experience
• Workday Learning experience preferred