Systems and Operations Trainer

About the role

The Systems and Operations Trainer at Luxury Mortgage Corp. (LMC) plays a crucial role in developing and delivering training programs that support loan origination system functionality, operational workflows, vendor platforms, and system enhancements. This position collaborates with various departments to support technology adoption, process improvements, and organizational change through effective training, workflow design, system testing, User Acceptance Testing (UAT), and implementation activities.

Responsibilities

• Develop, deliver, and maintain training programs and support documentation for operational workflows, systems, vendor platforms, and process enhancements.
• Partner with Operations, IT, Credit, Compliance, and other departments to support process improvements, system implementations, and organizational initiatives.
• Participate in workflow design, system testing, User Acceptance Testing (UAT), and implementation activities to ensure successful adoption of process and technology changes.
• Support change management efforts by creating training strategies, facilitating user adoption, and identifying ongoing development opportunities.
• Monitor utilization, adoption, and effectiveness of systems and processes, providing reporting and insights to leadership to drive continuous improvement.
• Provide basic system administration support, including configuration assistance, validation of updates, and translation of business requirements into training and process documentation.
• Serve as a key training and operational resource for employees, supporting onboarding, implementation, and ongoing development initiatives.
• Perform additional duties as may be set forth by the company.

Qualifications

• 3–7 years of experience in mortgage banking, preferably in Operations, Credit, Secondary, Compliance, or Systems.
• Experience working with a Loan Origination System; Encompass preferred.
• A strong understanding of mortgage workflows with the ability to translate processes into training content.
• Experience supporting system changes, implementations, or operational initiatives.
• Strong communication and presentation skills, with experience delivering training or instructional content.
• Detail-oriented with strong analytical and documentation skills.
• Ability to collaborate across teams and simplify complex processes for end users.

Perks and Benefits

• A flexible work environment offering remote and hybrid opportunities.
• Paid vacation, sick and personal days.
• Medical, dental & vision plans.
• 401k with employer matching contribution.
• Short- and long-term disability plans.
• Voluntary Life & AD&D insurance.
• Pet Insurance options.
• Healthcare, Dependent Care and Transit FSA.
• TPO/parental leave.
• Free parking when onsite.
• Casual dress code when in office (Dress for Your Day).
• Free financial counseling, health coaching and employee assistance program.

Salary and Benefits

The salary range for this role is $90,000 to $115,000. Salary offered may vary based on factors, including, but not limited to, a candidate’s relevant knowledge, skills, experience, and location.