Technology Trainer

Duties and Responsibilities

• Plan and deliver in-person, remote, and one-on-one training sessions for attorneys and staff at all levels.
• Cook up and conduct follow-up training sessions to reinforce learning and address skill gaps.
• Provide ongoing floor support to end users as needed.
• Lead new hire training and technology orientation programs.
• Conduct regular workshops and training classes on technical applications, processes, and professional development topics for legal staff.
• Promote best practices and coach end users on how to effectively utilize firm technology and related standards.
• Collaborate with Human Resources to assess staff technical capabilities and develop targeted learning action plans.
• Contribute to the design, development, and review of training curriculum and documentation for applications and software upgrades.
• Aid the Training Manager with the planning and delivery of specialized training initiatives.
• Create training videos for eLearning distribution.
• Maintain accurate class schedules, attendance records, and feedback in the firm’s learning management system (LMS).
• Respond promptly to special training requests and coordinate appropriate follow-through.
• Identify and recommend areas for improvement to enhance the quality of end-user support and training services.
• Perform other duties as assigned by department leadership.

Required Experience & Skills

• Previous law firm experience is required.
• Proficiency with Microsoft Office Suite, with emphasis on Word, Excel, and PowerPoint.
• Proficiency with Adobe Acrobat.
• Advanced skills in Microsoft Windows 11.
• Excellent oral and written communication skills.
• Strong attention to detail, accuracy, and organizational skills.
• Ability to work effectively under pressure in a fast-paced environment.
• Strong time management skills with the ability to multitask across competing priorities.
• Demonstrated client service focus and ability to collaborate within a team.
• Self-motivated with the ability to work independently and with minimal supervision.
• Ability to exercise confidentiality and professional discretion.
• Well-developed analytical and problem-solving skills.
• Flexibility to work additional hours as needed, travel on occasion, and adapt to evolving department needs.

Nice-to-Haves

• Experience developing eLearning content.
• Familiarity with TechSmith Camtasia for creating training videos.
• Experience with legal applications such as NetDocuments, Litera, and Intapp.

Pay & Benefits Summary

Up to $90k base plus bonus
Competitive salary commensurate with experience.
Comprehensive medical, dental, and vision insurance.
Life and disability insurance coverage.
Retirement plan benefits.