Practice Technology Trainer

Responsibilities And Accountabilities

• Supports firm initiatives by establishing excellent working relationships with lawyers and staff.
• Helps them acquire/maintain the skills necessary to optimize their utilization of firm technology.
• Employs firm best-practices to achieve a higher level of performance for routine tasks and enhance client service.
• Facilitates the seamless integration of new attorneys and staff through comprehensive onboarding sessions, both in-person and via Zoom.
• Assesses the effectiveness of these programs, making adjustments as necessary to ensure new hires are fully equipped with the knowledge and skills needed to excel in their roles.
• Conducts monthly classes and individual/group training for the firm's attorneys and support staff for all offices both in-person and via Zoom.
• Enhances training programs based on learner feedback and emerging industry best practices.
• Creates and updates training documentation, eLearning modules, videos, and resources to educate attorneys and staff within the firm about emerging technological advancements.
• Contributes to the Firm’s IT knowledge base, training materials, best-practices, quick reference guides, frequently asked questions, and other internal communications based on experience and observations working with the legal practices.
• Becomes subject matter expert in assigned firm-wide and practice specific software.
• Utilizes the firm’s incident management system to report training-related questions, technology/system issues, track resolutions, identify trends and opportunities for additional training, coaching, and/or system enhancements.
• May participate in the identification and evaluation of new or updated technologies and applications, including participating in pilot groups; researching industry best practices; preparing and executing quality assurance (testing) plans; coordinating pilot users; and documenting the results, user feedback, and recommendations from such efforts.

Qualifications

• Education: High school diploma or equivalent required. College degree preferred.
• Experience: Minimum of three years’ job-related experience required, including internships, preferably in a law firm, professional services, or other client relationship-based organization.
• Proficiency in Microsoft Office required.
• Other Qualifications: Compliance with Firm in-office policy required. Ability to generate a large volume of work and be capable of making sound decisions in the absence of clear instructions. Exceptional written and verbal communication and listening skills. Accurate typing, word processing skills and ability to pay strict attention to detail. Spelling, punctuation and use of grammar must be of high quality. Must have strong organizational skills. Ability to work well under pressure, patience, diplomacy, high stress tolerance, ability to prioritize workload and adapt to changing conditions. Visual acuity needed for transcription, extensive reading and moderate or advanced keyboard usage. Ability to sit or stand for extended periods of time. Ability to receive and convey detailed information through both written and oral communications. Ability to lift, carry, reach, stoop or bend, at times repetitively, for tasks involving filing or movement of files/supplies weighing up to 5-10 pounds. Essential competency processes include language ability, reasoning and memory. Ability to maintain flexibility regarding work assignments to work overtime on short notice required. Ability to work in a cooperative manner as a member of a team.