Tour Coordinator

About the role

JAK Travel Agency is seeking a Tour Coordinator to turn traveler needs into organized, accurate, and service-ready travel plans. This is a full-time, 100% remote position open to candidates in the United States. The role supports agency, tour, excursion, and reservation workflows with clear traveler communication, emphasizing departure readiness, itinerary details, activity timing, and supplier follow-up.

Responsibilities

• Review traveler requests, dates, preferences, budgets, and service constraints before recommending next steps.
• Research destinations, suppliers, schedules, inclusions, and policies, then organize clear comparisons for review.
• Maintain accurate traveler names, dates, preferences, confirmations, deadlines, and supporting documents.
• Coordinate follow-up with travelers, suppliers, and internal partners while keeping open items visible.
• Resolve routine questions, document changes, and escalate complex service or disruption issues with complete notes.

Expected Outcomes

• Travelers receive timely, useful updates.
• Records remain accurate and deadlines are not missed.
• Another team member can understand each trip's status from the documentation alone.

Requirements

• Strong attention to names, dates, confirmations, inclusions, and customer preferences.
• Clear written and verbal communication with dependable follow-through.
• Confidence researching and comparing information across web-based travel tools.
• Ability to organize multiple requests without losing track of outstanding details.

Work Environment

The Tour Coordinator will work through approved digital systems, shared documents, email, phone, and collaboration tools. Secure handling of company and customer information, reliable availability during agreed working hours, and clear written status updates are essential.

Pay

Full-time, associate-level position. Base compensation: $38,000–$52,000 per year, depending on experience and qualifications.